Operations Specialist (Remote – Colombia, US Hours)

Full-Time | Remote

About the Role

Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform.

This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes.

Responsibilities

Manage shift scheduling and workforce coordination end-to-end
Respond to client shift requests and ensure timely coverage
Assign workers and confirm availability and attendance
Monitor attendance, clock-ins, and shift activity
Handle no-shows, late arrivals, and last-minute changes
Secure replacements quickly to avoid disruptions
Communicate with clients and on-site managers to resolve issues
Keep systems, trackers, and documentation up to date
Identify recurring issues and suggest process improvements

Requirements

2+ years of experience in:

Operations
Staffing / Workforce Coordination
Scheduling or similar roles

Strong English communication skills (spoken and written)
Ability to work US hours
Strong organizational and multitasking skills
Comfortable using digital tools and platforms
Reliable internet connection and computer setup

Nice to Have

Experience with staffing platforms or marketplaces
Background in shift-based or on-demand workforce environments
Experience tracking attendance or operational KPIs
Exposure to process improvement initiatives

What You’ll Be Doing Daily

Reviewing and assigning shift requests
Confirming worker attendance
Monitoring live shifts and resolving issues
Coordinating replacements when needed
Communicating with workers and clients
Updating systems and tracking outcomes

KPIs

Shift fill rate and time-to-fill
Attendance rate and no-show reduction
Response time to client requests
Resolution time for operational issues
Accuracy of system updates

Interview Process

Initial Phone Scr...

Operations Specialist