Solution Delivery
Design and develop end-to-end Salesforce solutions across Service Cloud and Sales Cloud (case management, omni-channel, entitlements/SLAs, knowledge, CTI, service processes, sales processes, lead-to-cash)
Implement high-quality Apex (classes, triggers, batch, queueable), Lightning Web Components (LWC), and integrations using platform APIs and best practices
Configure declarative capabilities (Flows, Omni-Channel, Digital Engagement, Knowledge, Entitlements, Lead/Opportunity Management, Forecasting, Territory Management)
Build scalable data models and sharing strategies, ensuring performance, security, and maintainability
Integrations & Data
Design and implement integrations (REST, Platform Events, MuleSoft/ESB, External Services) and data synchronization strategies
Collaborate on data quality, deduplication, and migration initiatives (Apex, Data Loader, APIs)
DevOps & Quality
Deliver via source-driven development (Git), scratch orgs, and automated pipelines
Write robust unit and integration tests with meaningful assertions; maintain high coverage for new/changed code
Perform code reviews, troubleshooting complex defects, and optimize performance

5+ years hands-on Salesforce development experience, focused on Service Cloud and Sales Cloud
Expertise in Apex (triggers, queueable, batch), Lightning Web Components, SOQL/SOSL, and platform security/sharing
Strong experience building Flows and using declarative automation alongside code
Demonstrated ability designing scalable solutions that respect governor limits and follow enterprise patterns
Solid understanding of data model design, role hierarchies, sharing rules, FLS, permission sets, and transaction control
Integration experience with REST APIs, Platform Events, and middleware (MuleSoft) and handling callouts securely
Proficiency with Git-based workflows and CI/CD for Salesforce (Azure DevOps/GitHub pipelines, sf CLI)
Strong testing discipline: test data factories, mocking, isolation, and meaningful assertions.
Knowledge, Entitlements/SLAs, Omni-Channel, Digital Engagement, CTI/Telephony
Territory Management, Forecasting, CPQ or quoting processes
Experience Cloud, Live Chat/Messaging, and case deflection
Static code analysis (PMD, Sonar), test frameworks, and performance tuning
Enterprise patterns (fflib), dependency injection, layered architectures
Salesforce certifications: Platform Developer I (required) and II (strongly preferred)

Salesforce Developer