Customer Operations Specialist 2

Job Description

This role is integral to ensuring a seamless customer experience by efficiently managing orders, addressing inquiries, and providing detailed product information. The ideal candidate will be a service-oriented individual with a commitment to excellence in customer support.

• Manage & monitor all order to cash account activities, process customer orders with precision, and ensure timely and accurate entry into our order management system.
• Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues.
• Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes.
• Develop and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions.
• Train channel partner on order to cash business processes and policies that they are expected to perform.
• Validate order accuracy with channel partner via phone, email, or chat.
• Inform customers of product availability and initiate delivery.
• Leverage logistics support analytics to move shipped products in assigned geography
• and meet the area/business unit the demands.
• Ensure compliance with legal, regulatory, and company policies and procedures in all customer operations activities.
• Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance.
• Proactively identify opportunities for process improvements and work with management to implement effective changes.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years’ experience in customer service, sales, or related support role.
• Strong interpersonal and communication skills including oral, listening, and writing skills to ensure effective communication to customers and suppliers.
• Highly organized with the ability to prioritize tasks and manage time efficiently.
• Strong Attention to detail, comfortable with numbers.
• Great team player and ability to achieve Win-Win conflict resolution.
• Proficient with technology including MS Office. SAP, & Sales Force.
• Strong analytical and problem-solving skills, with the ability to manage complex situations effectively.
• Ability to travel 10-15%.

Additional Information

What We Offer: 

• A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. 
• Full Benefit Package (Medical, Dental & Vision) that starts your first day. 
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution. 
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. 

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