Senior Team Leader

Ready to lead a high-performing service team? As a Senior Team Leader, you will drive service excellence, support your team’s growth, and ensure outstanding customer delivery aligned with TCIS standards.

What You’ll Do

• Lead, coach, and motivate the success team to meet and exceed service targets.
• Act as the first point of escalation for agents and customers, resolving issues quickly and effectively.
• Monitor performance, identify training needs, and foster continuous improvement.
• Promote a collaborative, professional, and customer-focused team culture.

Requirements

What You Bring

• 2+ years’ experience in Customer Service, Technical Support, Telco, or similar.
• 2–3 years’ proven team leadership experience.
• Strong communication skills in English (written and verbal).
• Excellent problem-solving, organizational, and people-management skills.
• Experience with Microsoft Office and ticketing/SaaS tools.
• Flexibility to work rotating shifts.

Benefits

What we offer:

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.