3Commas.io is a leading SaaS of cryptocurrency trading since 2017, building the leading automation platform for crypto trading and turning complex markets into simple yet powerful algorithmic strategies.

Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API enable traders to automate and optimize across 15+ major exchanges, including Binance, Coinbase, OKX, and Bybit. We serve a global community of individual and institutional traders and developers who rely on our security-first, reliable, and battle-tested infrastructure to run strategies 24/7.

About the role

We're looking for a hands-on IT Operations Specialist to keep our internal IT running smoothly — from access and accounts to devices, automations, and day-to-day user support. You'll be the go-to person for employees worldwide and a key owner of our internal tooling and processes.

What you'll do

Access & identity management

- Administer Okta, Google Workspace, JumpCloud, Atlassian/Jira, Notion and other internal applications.

- Build and maintain automations for routine internal IT processes.

- Design and deliver workflows for other teams and cross-department needs.

IT on-/off-boarding

- Own the full employee lifecycle: prepare access and equipment for day one, and fully revoke access on departure.

- Manage the equipment lifecycle: ordering, worldwide delivery and return, repairs, and resale, including customs coordination.

- Receive and maintain returned devices.

Device management (MDM / Apple environment)

- Manage devices via MDM; create and maintain policies, commands, and scripts.

- Maintain the Munki / Managed Software Center (internal Self Service "App Store").

- Diagnose and resolve device and on-device service issues.

User support & governance

- Provide technical support to office and remote users through the ticketing system.

- Run monthly checks: Shadow IT, installed-application audits, and Munki updates.

- Reconcile access records against actual application access and support manager-led access reviews.

- Document processes and best practices.

- Support basic security tasks: access control and incidents such as phishing.

Office equipment & vendors

- Set up and maintain office network, printers, video cameras, and monitors.

- Source equipment suppliers, agree terms, and handle configuration requests.

What we're looking for

Experience in IT support or a similar role.

Strong organizational skills and the ability to set priorities.

A proactive, determined, user-oriented attitude.

Clear communication with non-technical users.

Nice to have

Experience with Jira or other ticketing systems.

Knowledge of Google Workspace administration.

Experience with MDM / device management (Apple environment a plus).

Familiarity with automation tools (e.g. Zapier) and identity platforms (Okta, JumpCloud).

Why Join 3Commas.io?

🔧 Impact at Scale

Drive product innovation for a platform used by millions of traders and developers worldwide.

🧭 Strategic Influence

Shape the product roadmap and user experience alongside executive leadership.

🧠 Culture of Growth

Join a passionate, talented team where ideas are valued, and careers are accelerated.

🌍 Global & Remote

Work flexibly from Barcelona, Tallinn, Cyprus — or remotely, in sync with our distributed product and tech teams.

Equal Opportunity Statement

3Commas.io is proud to be an equal opportunity employer.