German Speaking Travel Support Advisor for Airbnb - Work In Sofia, Bulgaria

Mercier Consultancy is a fast-scaling international recruitment firm specializing in high-volume, multilingual hiring across Europe and beyond. Working across the leisure, travel, and tourism space, the company helps leading brands build strong customer-facing teams with a focus on quality, speed, and long-term success.

This opportunity offers the chance to join a travel support environment connected to one of the world's most recognized accommodation platforms. It is well suited to candidates who enjoy helping people, communicating clearly, and delivering a positive customer experience in a fast-moving service setting.

As a German Speaking Travel Support Advisor for Airbnb, you will play an important role in supporting travelers throughout their customer journey. You will help create smooth, reliable experiences for German-speaking customers while contributing to service excellence and day-to-day operational performance.

Responsibilities

• Handle German-speaking customer inquiries across phone, email, and chat channels.
• Support travelers with booking changes, cancellations, and general account issues.
• Provide accurate guidance on Airbnb policies, payments, and reservation processes.
• Maintain high service quality while meeting response time and performance targets.
• Complete training and apply product knowledge to resolve customer concerns.

Requirements

• German language proficiency at C1 or C2 level.
• Good level of English proficiency.
• Familiarity with travel or hospitality support topics such as bookings, cancellations, payments, or platform policies is a plus.