IT Support Specialist

The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting.

This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment.

Key Responsibilities

• Provide onsite and remote technical support for end users across multiple locations.

• Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.

• Configure and deploy desktops, laptops, mobile devices, and related hardware.

• Perform operating system reloads, workstation imaging, software installation, and endpoint setup.

• Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments.

• Assign and manage security groups, shared mailbox access, and basic user permissions.

• Maintain accurate inventory records for computers, peripherals, and IT assets.

• Install and support printers, docking stations, monitors, and other office technology.

• Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.

• Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.

• Support deployment and maintenance of endpoint management and remote monitoring tools (RMM).

• Assist with hardware procurement, receiving, staging, and deployment coordination.

• Travel to operational locations as needed to support users and technology initiatives.

• Training: Provide training and guidance to end-users on IT tools and best practices.

• Other duties as assigned.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• 3+ years’ experience in helpdesk support or a similar IT support role.

• Ability to support Microsoft Windows environments and Microsoft 365 applications.

• Experience supporting both Windows and Mac devices.

• Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.

• Strong analytic and problem-solving skills.

• Ability to work independently and collaboratively in a team environment.

• Eager to learn and adapt to new technologies.

• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

• Familiarity with healthcare or other regulated environments preferred.

Physical, Environmental, and Mental Requirements

• Ability to lift IT equipment (Average 30 lbs.)

• Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations.

• Frequent walking and standing.

• Works well under pressure due to time and accuracy requirements.

• Corporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included.

• Reliable transportation and valid driver’s license required.