Customer Success Analytics & Activation Director (LatAm)

Job Description

About this job  

The Strategic Analytics & Insights (SA&I) division at NielsenIQ is a powerhouse of data-driven strategy, designed to help businesses navigate complexity and unlock growth. By integrating Advanced Analytics Consulting, Consumer & Marketing Insights, and BASES innovation testing, SA&I delivers tailored, actionable solutions that empower clients to make smarter decisions faster. Meanwhile,  

NielsenIQ’s SA&I Strategic Analytics & Activation teams help companies make better everyday business decisions using data in a simple and practical way. The area supports brands and retailers to sell, choose the right products for each store, and ensure products are available at the right place and time. Its solutions cover key topics such as pricing and promotions, product distribution, and shelf organization, helping teams decide what to sell, where to sell, and at what price. With clear analyses, easy‑to‑use tools, and hands‑on support, SA&I Strategic Analytics & Activation transforms market data into concrete actions that improve performance, simplify execution, and drive sustainable growth across all channels. 

In this strategic leadership role, you will be responsible for driving Customer Success for the Strategic Analytics & Activation across LATAM, reporting directly to the Regional SA&I Customer Success Leader. The role combines operational excellence, commercial mindset, and people leadership, with accountability for high-quality delivery, client satisfaction, revenue growth, and profitable execution. You will play a key role in enabling upsell and cross-sell opportunities, ensuring timely revenue recognition, and fostering a high-performance, engaged team. 

Responsibilities   

• Partner with the Regional Customer Success Leader to design and evolve the practice area organization, balancing methodological, language, and technical capabilities, while actively managing the P&L. 
• Support and execute the regional strategy across markets and product lines, leading and coordinating cross‑training initiatives to strengthen expertise, delivery excellence, and workforce flexibility. 
• Establish, monitor, and continuously improve delivery standards to ensure high client satisfaction, on‑time delivery, and contribution to regional revenue targets through repeat business. 
• Collaborate closely with regional Sales partners to drive client growth, retention, and profitability, representing Customer Success in key client interactions, including Top‑to‑Top meetings and strategic engagements. 
• Work with the global commercial strategy team and regional SA&I Customer Success peers to define and implement best‑in‑class delivery practices, with a strong focus on reducing cycle times and improving operational efficiency. 
• Lead efforts to increase employee engagement and retention, promoting a culture of accountability, continuous improvement, and performance excellence. 
• Act as a key regional stakeholder for product and toolkit roadmaps, ensuring local market needs and opportunities are reflected in global development priorities. 
• Support and enable industry expertise and thought leadership initiatives, strengthening the positioning of the SA&I Analytics & Activation practice in the market. 

#LI-Hybrid

Qualifications

• Demonstrated success in leadership roles within Analytics Consulting and/or Market Research, with a proven ability to drive impact and results in complex client environments. 
• Strong expertise in the application of Analytics solutions, with the ability to translate insights into actionable business outcomes. 
• Proven track record in building, leading, and developing high‑performing teams, fostering engagement, collaboration, and accountability. 
• Bachelor’s degree required; Master’s degree preferred, or equivalent professional experience. 
• Solid understanding of sales processes within the CPG ecosystem, including manufacturers, key customers, and both modern and traditional trade channels. 
• Familiarity with NielsenIQ products, services, and data is highly desirable. 
• Excellent analytical and problem‑solving skills, with the ability to structure complex business questions and deliver clear, data‑driven recommendations. 
• Strong commercial and sales acumen, with experience supporting revenue growth through client retention, upselling, and cross‑selling opportunities. 

Additional Information

Our Benefits 

• Flexible work environment with Hybrid work model  
• Comprehensive health insurance  
• Gympass  
• Annual Bonus 
• Career development tailored to NielsenIQ roles  
• Access to on-demand learning content and NIQ social communities  
• Mentoring programs 

...and more! 

Job ID: R26_0010340|BR

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the