Quality Engineer

Job Description

Key Responsibilities

• Data Analysis & Performance Reporting- Analyze operational, inventory, and quality data including mispicks, claims, corrective action requests, audit findings, downtime, reservations, and non-conformance trends.
• Develop and maintain dashboards, scorecards, and reports to identify risks, trends, and opportunities for improvement.
• Prepare and present Quality Management Reviews, inventory meeting presentations, month-end reporting, API data reports, finance reports, and other leadership reporting.
• Root Cause Analysis & Corrective Action Management- Lead structured root cause investigations utilizing methodologies such as 5 Why, Fishbone, A3, and 8D.
• Validate root causes using data and operational observations.
• Develop, implement, and monitor corrective and preventive actions (CAPA) to eliminate recurring issues and improve process performance.
• Inventory Quality & Operational Support- Monitor inventory accuracy and performance through reservations, cycle counts, row audits, drop point reviews, and related scorecards.
• Investigate inventory discrepancies and financial issues exceeding established thresholds.
• Coordinate operational requests and issue resolution activities across departments and shifts.
• Quality Management System & Compliance- Support ISO 9001:2015 Quality Management System requirements, including audits, change management activities, and document control processes.
• Participate in internal audits and ensure adherence to standard operating procedures and work instructions.
• Assist with corrective action tracking and compliance reporting.
• Continuous Improvement & Cross-Functional Collaboration- Partner with operations, inventory, finance, and customer-facing teams to identify improvement opportunities.
• Drive process improvement initiatives that reduce risk, improve inventory accuracy, and enhance customer satisfaction.
• Build sustainable reporting tools and accountability measures that support long-term operational performance.

Work Environment

• Fast-paced third-party logistics (3PL) warehouse environment.
• Frequent interaction with warehouse operations, inventory control, quality teams, and leadership.
• Combination of office-based analytical work and warehouse floor support.
• Exposure to warehouse equipment, inventory storage areas, and varying operational conditions.
• Occasional schedule flexibility required to support investigations, audits, and operational needs across shifts.

Days and Shift Information

• Standard hours: Monday–Friday, 7:00 AM – 3:30 PM
• Schedule may vary based on operational needs, customer requirements, inventory activities, audits, investigations, and support for alternate shifts as needed.

Qualifications

Education

• Associate degree in Engineering, Quality, Supply Chain, Business, or a related field; or equivalent combination of education and experience.
• Bachelor's degree in Engineering, Supply Chain Management, Quality, Operations Management, or related discipline.

Experience

• 2–4 years of experience in inventory management, quality assurance, process improvement, supply chain, warehouse operations, or related analytical roles.
• Intermediate Microsoft Excel skills including pivot tables, lookup functions, data analysis, and chart creation.
• Experience conducting root cause analysis and implementing corrective actions.
• Experience working with inventory systems, cycle count programs, and warehouse operations.
• Advanced Microsoft Excel skills including Power Query and data modeling.
• Experience with Power BI or similar business intelligence tools.
• Knowledge of Lean, Six Sigma, A3, 8D, or other continuous improvement methodologies.
• Familiarity with WMS, ERP systems, and data extraction/reporting tools.
• ISO 9001 Internal Auditor certification or willingness to obtain certification.

Personality Traits

• Analytical and data-driven.
• Naturally curious with strong investigative skills.
• Detail-oriented and highly organized.
• Proactive and solution-focused.
• Adaptable in a fast-paced operational environment.
• Collaborative and team-oriented.
• Accountable and results-driven.
• Strong sense of ownership and follow-through.
• Effective communicator capable of influencing positive change across departments.

Additional Information

Pay / Benefits / Perks

• Competitive pay rate
• Paid Time Off: Accrue up to five days of PTO in the first year; two weeks of vacation plus one week of PTO accrued upon first anniversary.