Client Services Manager, Home Care

BAYADA Home Health Care is seeking a driven, compassionate, and results-oriented Client Services Manager to join our growing Habilitation Home Care office in Philadelphia, PA. This role in an In-Office Position.

This is an ideal opportunity for a motivated professional with experience supporting individuals with intellectual and developmental disabilities (I/DD) or Medicaid waiver programs who is ready to take ownership of a caseload, grow professionally, and make a meaningful impact.

At BAYADA, we believe our clients deserve care delivered with compassion, excellence, and reliability—and we’re looking for someone who shares that mission while thriving in a fast-paced, entrepreneurial environment.

What You’ll Do

As a Client Services Manager, you’ll play a critical role in coordinating services, supporting clients and staff, and driving growth within the habilitation program:

• Manage and grow a caseload of clients receiving support services
• Coordinate client services, including scheduling and resolving emergent needs in a fast-paced environment
• Build and maintain strong relationships with clients, families, referral sources, payors, and community partners
• Partner with Clinical and Habilitation leadership to support and supervise Habilitation Technicians and DSPs
• Collaborate with internal teams and external stakeholders to ensure high-quality, compliant care delivery
• Track and manage authorizations, utilization, and key performance metrics to ensure financial and operational success
• Apply strong analytical skills and attention to detail to optimize scheduling, service delivery, and caseload performance

What We’re Looking For

We’re targeting ambitious, self-motivated professionals who are energized by growth, accountability, and making a difference:

Required:

• Bachelor’s degree
• Strong organizational skills and attention to detail
• Ability to work independently and manage competing priorities

Preferred:

• Experience supporting individuals with I/DD or Medicaid waiver programs
• Prior experience in home care, human services, or a medical office setting
• Supervisory or leadership experience
• Proven ability to take initiative and grow responsibilities or caseloads over time

Key Traits for Success:

• Self-starter with a high level of ownership and accountability
• Ambitious and growth-oriented mindset
• Strong analytical and problem-solving abilities
• Comfortable in a fast-paced, ever-changing environment
• Compassionate and mission-driven, with a passion for helping others

Why You’ll Love BAYADA

• The stability of a national organization with the heart of a family-owned company
• Clear growth paths and career advancement opportunities
• Supportive, team-oriented local office environment
• Monday–Friday schedule for work-life balance
• Weekly pay and strong employee recognition programs
• Award-winning culture, including:
  • Newsweek Best Place to Work
  • Newsweek Best Place to Work for Diversity & Women
  • Glassdoor Best Places to Work

Ready to grow your career while making an impact?

Join a team that values your ambition, supports your development, and empowers you to deliver exceptional care every day.