ORDER TO CASH PROCESS FOR FINISHED GOODS AND VISIBILITY ITEMS

Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance.
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
Maximize customer order fulfillment.

LOGISTICS AND QUALITY RELATED ACTIVITIES

3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance.
Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs.
Initiate and participate in logistics tenders and benchmark activities.
Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
Ensure accuracy of stocks and product age with regular stock reconciliations.
Pallet management.
Field samples management as per RBHQ guideline.
Overall customer support in addressing new requirements related to quality certificates.
Act as first point of contact towards the customers, for all issues related to the order to deliver process
Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning & blocking guidelines, ….).
Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage).

PROCESSES, SYSTEMS AND MISCELLANEOUS

Make sure to deliver month end closure processing.
Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).
Maintain Systems and Database integrity.
Document and updated of local processes.
Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
Apply professional Project management and install continuous process improvement cycle.

MANAGEMENT OF THE TEAM

Direct management of the day to day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner.
Ensure that Customer Service organization is in line with objectives, propose and implement changes.
General administration of the team through team leadership and being able as well to stand in for all team roles if required.
Set up of target setting and review of performance.
Create a team spirit and a positive and service oriented working atmosphere.
Ensure proper development plans for all the team members and nurture for succession preparation.

Master degree in industrial management engineering, business administration or equivalent.
Minimum 5 years’ experience in Operations, Planning, Logistics and Customer Service disciplines in a multinational environment.
Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
Self-motivated individual who can manage direct reports and foster individual performance.
Strong negotiation skills.
Strong project management skills with full appreciation of the ‘big picture’, without losing sight of the detail and with the commitment to deliver quality results.
Strong team player; driven, ambitious whilst ‘inclusive’ in approach.
Process oriented with a holistic view of processes and experience in change management projects.
Relationship builder with excellent communication and interpersonal skills.
Solution, Quality and Service oriented.
Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.

Customer Service Manager