Swedish Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join our team in Sofia, Bulgaria. This opportunity comes with paid relocation, offering a seamless transition for those eager to advance their careers in a dynamic and international environment. As a customer support specialist, you will provide high-quality assistance to Swedish-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities

• Deliver excellent customer support to Swedish-speaking clients via phone, email, and live chat.
• Resolve customer issues and inquiries efficiently and professionally.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with internal teams to escalate and resolve complex problems.
• Stay informed about products, policies, and updates to better assist customers.
• Participate in ongoing training to improve skills and service quality.

Requirements

• Fluency in Swedish (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills with a customer-oriented attitude.
• Problem-solving skills and the ability to multitask effectively.
• Familiarity with CRM software and basic computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria with paid relocation support.