About this role
• Job Title: ServiceNow ITOM Integration Engineer
Summary:
Design, build, and maintain ServiceNow ITOM integrations with strict testing and release discipline. Highly technical role requiring JavaScript, PowerShell, and Python; strong communication and critical thinking to protect business impact.
Key Responsibilities:
Implement and optimize ITOM modules: Discovery, Service Mapping, Event Management, Cloud Discovery.
Build integrations via IntegrationHub/Flow Designer, REST/SOAP APIs, webhooks; develop MID Server scripts, probes, and patterns (JavaScript, PowerShell, Python).
Integrate monitoring tools (e.g., LogicMonitor, Azure Monitor, SCOM, Dynatrace) with Event Management; dedup/suppress/correlate alerts; map to CIs/services.
Govern CMDB data quality and CSDM alignment; manage identification/reconciliation, normalization, health and audit dashboards.
Establish rigorous testing (ATF, regression, UAT) and gated promotions across dev/test/prod; maintain rollback plans and change records.
Monitor/tune MID Servers and ECC Queue; perform performance/capacity planning and upgrade readiness.
Produce clear documentation, runbooks, architecture diagrams, and stakeholder presentations.
Collaborate with Infra, App, Cloud, and Security teams; support incident/problem/change processes.
Required Skills & Experience:
4–7+ years with ServiceNow Development, including hands-on ITOM (Discovery, Service Mapping, Event Mgmt, CMDB, MID Server).
Strong JavaScript (Glide APIs, server-side), PowerShell, and Python scripting.
REST/SOAP integration, JSON/XML transformation, authentication (OAuth, certificates, secrets).
Source control (Git), ServiceNow Scoped Apps/Source Control, Update Set governance.
Excellent communication; patient, detail-oriented tester; critical thinker who anticipates risk and business impact.
Troubleshooting across Windows/Linux, networks, cloud (Azure/AWS/GCP).
Preferred/Bonus:
Experience integrating LogicMonitor and major observability tools.
CSDM v4+, Service Graph Connectors, CMDB health KPIs.
Automated Test Framework, DevOps for ServiceNow, CI/CD pipelines.
Security/compliance, credential vaulting, certificate management.
Diagramming tools (Visio/Lucidchart/Draw.io).
Soft Skills:
Excellent communication
Team player with a positive, ownership mindset.
Methodical, careful, and calm under pressure; validates thoroughly before production changes.
Education:
Bachelor’s in Computer Science or equivalent experience.