District Business Operations - Manager

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

To lead and assist in the pursuit of efficiency, operational excellence, and world-class customer service.  

Manager Business Operations (District) Core Competencies 

• Analytical: Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data. 
• Influential: Can promote lean thinking and is skilled in implementing change. Builds and maintains long term relationships with a district that results in positively influencing employee performance. Inspires others by challenging, encouraging, and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events. 
• Pursuit of Excellence: Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve. Focused on improving customer service and employee experience. 

Manager Business Operations (District) Responsibilities 

• Drive Global Business Operations Strategies and Principles to enable world class performance ​ 
• Consume, train, and monitor usage of new processes and technologies ​ 
• Own the Quality Management System (QMS) in pursuit of efficiency, profitability, and consistency ​ 
• Improve operational performance through analytics and observation 
• Provide employee development, training, and mentorship to form a quality and process fundamental mindset​ 
• Build and maintain strong, collaborative relations with the Global Network ​ 
• Support local solutions that improve efficiency and enable visibility​ in alignment with global standards 
• Other tasks/duties as deemed appropriate by your management team.

Qualifications

• Expeditors Product and Service knowledge. More than 2 years of experience within operations preferred  

• Strong Leadership Skills

• Self-management and project management skills 
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques  
• Prior experience leading communication, public speaking, and training 
• Effective interpersonal skills, with ability to relate to employees at all levels  
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and Visio  
• High School Degree or equivalent required 

• Passed Background Check

• Must be 18 years of age or older  
• Good computer skills (Word, Excel, and familiarity with PowerPoint) 
• Must be legally authorized to work in the United States 
• Must not require future sponsorship for employment Visa 
• Must have the ability to work overtime in support of department needs 
• Fluent in English, both written and verbal 
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized  
• Demonstrated ability to be pro-active in thought and action  

• Strong Organization Skills

• Analytical with strong attention to detail 
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
• Ability to work independently and in a collaborative team environment 
• Willing to pitch in and help on last minute projects or assist team members 
• Excellent written, verbal, and interpersonal communication skills. 
• Comfortable with numbers and basic mathematical skills 
• Has a demonstrated strong work ethic, and reliability 
• Comfortable working in a professional business environment 
• Customer service experience (preferred) 
• Global logistics industry knowledge (preferred) 
• College/University or equivalent business qualifications (preferred) 

Additional Information

Expeditors Offers Excellent Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus