Key Account Manager

Job Description

Job Purpose:

Key Account Manager (KAM) is supporting the business for all organization's portfolio in the key accounts and implementing strategic & long-term business plans for the key accounts, building sustainable engagements and integrating customer insights.

KAM is the primary and a central point of contact for the customers.

KAM’s goal is to build strategic partnership with key accounts by developing insight, identifying either customer’s needs or pain points and co-creating solutions to ensure delivering triple WINs for Patients, Customer and our organization as well as gaining customer expectation and satisfaction.

KAM will lead account management approach, integrate account team, drive team alignment, collaboration, and customer-in mindset

Major Accountabilities:

• Mitigate risk from hospital level policy changes to ensure access, reimbursement and optimize price
• Gather and analyze account data and develop business scenarios and strategies and lead execution
• Facilitate hospital listing, secure existing business by supporting at KDMs level
• Identify commercial opportunities at account level and coordinate with commercial team to develop and implement commercial value propositions to capture opportunities (i.e., Patient Program, Education Program etc.)
• Build KDM advocacy through KDM partnership programs, KAM do focus on identifying the needs of the key accounts and stakeholders and identify short & long term “mutually beneficial” solutions
• Manage cross-BU account team in coordinating the organizational activities to optimize investment
• KAMs are the primary and central point of contact between key account and the organization
• KAMs are responsible for developing strategic solutions that bring value to the Patients, Key account, and the organization
• KAMs are expected to lead cross functional teams (i.e., Medical, Marketing, Sales, Compliance, Commercial, Market Access, Managing Director) at least once a quarter
• Develop and execute a Key Account Plan for each key account & track execution with KPI’s
• Direct responsible for top 1-5 accounts
• Develop and coach Key Account Leader (KA Leader) to be co-leader in assigned key account
• Other special assignments from company, if necessary 

Ideal Background:

• Education: Bachelor’s degree in any fields, MBA is preferable
• Languages: Fluent in English
• Experience: at least 3-5 years in Manager position (Sales, Marketing, KAM) in pharma industry  

Required Skills:

Account Management, Account Management, Adaptability, Business Case Development, Business Management, Business Model Development, Business Planning, Commercial Strategies, Communication, Contract Management, Customer Experience Management, Customer Insights, Customer Management, Customer Relationship Management (CRM), Customer Value Proposition Development, Data Analysis, Financial Acumen, Interpersonal Relationships, Market Access, Market Access Strategies, Market Management, Product Knowledge, Sales Operations, Sales Target Achievement, Strategic Planning {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Visa Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(S):

Job Posting End Date:

01/31/2026

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