Scrum Master

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

At GoldCare, we’re on a mission to make healthcare smoother and smarter—delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and more on people. For decades, our solutions have been the go-to for healthcare professionals who value precision, efficiency, and simplicity.

The Position

We’re looking for an experienced and proactive Scrum Master to join our software development team. This intermediate-level role goes beyond facilitation—it involves hands-on implementation of Agile processes, especially in legacy software environments. The ideal candidate will coach teams, manage Agile workflows using tools like JIRA, and foster a culture of continuous improvement and collaboration. This role also includes training, mentoring others in Agile practices and helping scale Agile adoption across teams. 

The selected individual will work from the Contour Software Karachi office, as part of the resource-center team, functioning as an extension of the onshore R&D team. 

Responsibilities

• Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. 
• Act as a coach and mentor to Scrum teams, ensuring proper implementation of Agile practices. 
• Assess team and organizational Agile maturity and provide targeted coaching to improve. 
• Remove team-level impediments and help the team focus on creating high-value increments that meet the Definition of Done. 
• Shield the team from external interruptions and distractions. 
• Help refine backlogs, clarify priorities, and maintain alignment between development and business goals. 
• Collaborate with Product Owners to ensure a healthy product backlog is maintained, and that items are well-defined and prioritized. 
• Track and report Agile metrics (e.g., velocity, burndown charts, sprint health etc.) to stakeholders. 
• Foster a high-trust, safe environment where problems can be raised and resolved collaboratively. 
• Guide the team in continuous improvement practices. 
• Coordinate cross-team dependencies and work closely with QA, DevOps, Solutions Architects and Product Management teams. 
• Participate in organization-wide Agile maturity initiatives and help scale Agile practices. 

Qualifications

• Minimum of 3-5 years of experience as a Scrum Master in a software development environment. 
• Strong understanding of Agile and Scrum methodologies. 
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification. 
• Experience with Agile project management tools such as Azure DevOps and Jira. 
• Must be comfortable managing Agile processes in legacy software environments. 
• Familiarity with software development lifecycle (SDLC) and modern development practices (CI/CD, DevOps). 
• Excellent facilitation, communication, and interpersonal skills. 
• Strong analytical and problem-solving skills. 

Preferred Qualifications:

• Experience working with distributed or offshore teams. 
• Knowledge of Kanban or SAFe frameworks. 
• Background in software engineering or QA is a plus. 
• Experience in tools like Jira, Confluence for collaboration and documentation. 

Competencies:

• Servant Leadership

• Adaptability & Resilience

• Team Collaboration

• Conflict Resolution

• Decision Making

• Time Management

• Continuous Learning

Exciting Benefits We Offer:

• Market-Leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-Based Bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games
• Sporadic On-shore training opportunities

• Friendly Work Environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.