Sales Operations Manager
Heights Wellness Retreat.com
Office
Decatur, GA, US
Full Time
Responsive recruiter
Benefits:
About UsMassage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are:
The OpportunityWe are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales.This is a hands-on leadership role responsible for:
What You’ll Own (Key Outcomes) First 30 Days – Foundation & Mastery
30–60 Days – Growth & Optimization
60–90 Days – Scale & Leadership
3–6 Months – Sustainability & Talent Development
How Success Is MeasuredYou will be evaluated on Outcomes/Result—not effort:
Key Challenges (What Makes This Role Exciting)
Who Thrives HereThis role is ideal for someone who:
Required Experience & Skills
Compensation
Ready to Lead, Grow, and Win?If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you.Apply now and prove you’re an A-player.
Compensation: $17.00 - $25.00 per week
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Wellness resources
About UsMassage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are:
- Extreme Ownership – no excuses, blame find result.
- Energy – positive high energy is contagious
- Results-Driven – constantly meet individual & goals
- Teamwork – everyone on ship rows the same direction
- Trust Respect- Open communication, integrity caring for others
The OpportunityWe are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales.This is a hands-on leadership role responsible for:
- Driving membership sales conversion of 25%
- Building and leading a high-performing front desk sales and therapist team
- Owning KPIs, labor efficiency, and guest experience
- Scaling a membership-based business with discipline and precision
What You’ll Own (Key Outcomes) First 30 Days – Foundation & Mastery
- Full ownership of KPIs:Membership sales conversion, retention, rebooking, guest experience
- Master all systems:Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint
- Assess team performance and identify skill gaps
- Establish daily, weekly, monthly scorecards
- Stabilize staffing, scheduling, and service execution
30–60 Days – Growth & Optimization
- Consistently hit or exceed:
- 25–35% membership conversion
- 99% retention
25–35% membership conversion
99% retention
- Implement structured roleplay sales rehearsal & service training
- Optimize therapist and front desk scheduling to maximize room utilization
- Recruit and onboard:
- 20 Massage Therapists
- Front Desk Sales Associates to support growth
20 Massage Therapists
- Front Desk Sales Associates to support growth
- Tight control of labor and operational costs
60–90 Days – Scale & Leadership
- Launch retention initiatives that reduce churn & 25–35% membership conversion
- Conduct monthly quarterly performance reviews with growth plans
- Build a performance-driven team culture
- Partner with marketing on local outreach to generate 400+ new prospects/month
3–6 Months – Sustainability & Talent Development
- Develop an internal leadership bench (Assistant Manager / Lead)
- Contribute insights to annual budget and forecasting
- Drive consistent revenue and operational growth
- Scale membership by adding 500 active members
How Success Is MeasuredYou will be evaluated on Outcomes/Result—not effort:
Membership Conversion: 2535%
Retention Rate: 99%
- Massage Therapist Rebook% (60%)
- Front Desk Prospect Conversion% (25%)
- Guest Satisfaction (NPS & Surveys)
- Employee Culture Engagement & Retention
Operational Structure Consistency
Key Challenges (What Makes This Role Exciting)
- Balancing exceptional service with aggressive sales execution
- Turnaround challenging role building from the ground up
- Recruit Massage therapist to maintaining profitability
- Must love Tacos.
- Have to be competitive & result driven
- Holding high standards under pressure and volume
Who Thrives HereThis role is ideal for someone who:
- Loves Numbers, Scorecards, and Accountability
- Enjoys coaching teams to win
- Takes ownership of results—good or bad
- Is energized by growth and challenge
- Wants to build a career, not just hold a job
Required Experience & Skills
- 1–5 years of sales leadership experience
- Proven success in sales-driven, KPI-based environments
- Strong coaching and people leadership skills
- Excellent communication and problem-solving abilities
- Self-starter with ambition to grow personally and professionally
Compensation
- $17–$25 per hour, based on experience and performance
- Performance-driven compensation opportunities for top producers
Ready to Lead, Grow, and Win?If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you.Apply now and prove you’re an A-player.
Compensation: $17.00 - $25.00 per week
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.