Remote Doorman & Customer Support Specialist

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Monday to Friday (Sat-Sun off), 37.5 hours per week

Client Timezone: New York, USA Job Role Overview We are seeking an experienced Customer Support Representative to join our team and handle their customer calls. The successful candidate will be responsible for the following responsibilities: Responsibilities

Act as the remote doorman for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
Interact with vendors and visitors, providing top-notch customer service, while moving through each call quickly.
Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
Confirm or clarify information and diffuse angry clients, as needed.
Document all call information according to standard operating procedures.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment

Requirements

Minimum 2 years of experience in customer service/call center environment (preferrably BPO).
4+ years of experience in handling high-profile voice accounts is a MUST.
Must have previous remote work experience
Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
Strong interpersonal skills, multitasking abilities, and organizational skills.
Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
Coachable, Punctual, Assertive, and Diligent.

Technical Requirements (Laptop/Desktop):

100mpbs or higher is REQUIRED. DSL with Fiber Internet Connection is Required. Must be able to pass an Internet Speed Test.
Windows OS Processor with atleast 60GB free hard disk space
Inter Core i3(6th-12th Gen), i5, i7 or AMD equivalent
RAM: 8GB and up
Operating System: Windows 10/Catalina and Up Only

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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