🇳🇴 Customer Success Manager – Norway

🌍 About Market Pay

Market Pay is a fast-growing European fintech providing cutting-edge omnichannel payment solutions to banks, fintechs, PSPs, and major retailers. With a secure, scalable, and fully integrated payment platform, we support leading players across Europe in transforming their payment experiences — in-store, online, mobile, and embedded finance.

With 360+ employees and several strategic acquisitions, Market Pay is now accelerating its expansion in Northern Europe. To support this growth, we are looking for a Customer Success Manager dedicated to the Norwegian market.

🎯 Main Mission

As a Customer Success Manager you will be responsible for the technical success of the customers in your portfolio, ensuring the effective adoption of Market Pay solutions and contributing to customer satisfaction, retention, and commercial growth.

You will play a central role in the customer relationship by guiding clients through the full lifecycle  from onboarding to solution optimization while executing Market Pay’s Customer Success strategy. Your mission is to ensure that customers achieve maximum value from our products, both technically and strategically.

📌 Key Responsibilities

1. Customer Success Strategy Execution

• Define and execute the Customer Success strategy for each account to maximize the value delivered by Market Pay solutions.
• Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage.
• Assess and understand clients’ specific technical needs to ensure efficient deployment and accelerated product adoption.
• 2. Technical Guidance & Governance Management
• Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage.
• Assess and understand clients’ specific technical needs to ensure efficient deployment and accelerated product adoption.
• 2. Technical Guidance & Governance Management
• Build and maintain a solid technical governance framework with each client through regular follow-up meetings, reviews, and steering committees.
• Ensure accurate tracking of internal commitments by coordinating with project, product, and legal teams to deliver new features or solutions on time.
• Develop and follow through on technical action plans with customers to maintain operational continuity and performance.

3. KPI Monitoring & Customer Satisfaction

• Track key performance indicators (KPIs) monthly for your portfolio, including solution adoption, service quality, technical performance, and satisfaction.
• Analyze customer feedback and propose corrective actions or optimizations to improve product usage and technical experience.
• Implement continuous improvement measures based on customer insights and market evolutions.

4. Commercial Development & Cross-Selling

• Identify cross-sell opportunities and commercial expansion potential within existing accounts.
• Support customers in deploying new features or products, including international rollouts when necessary.
• Work closely with the sales team to maximize revenue growth within your client portfolio.
• 5. Communication & Cross-Functional Collaboration
• Identify cross-sell opportunities and commercial expansion potential within existing accounts.
• Support customers in deploying new features or products, including international rollouts when necessary.
• Work closely with the sales team to maximize revenue growth within your client portfolio.
• 5. Communication & Cross-Functional Collaboration
• Ensure smooth, transparent communication between technical, product, project, and commercial teams to guarantee that customer needs are met and internal commitments are honored.
• Actively contribute to product planning and strategy discussions by bringing customer insights and technical feedback.
• Serve as the primary technical point of contact for both internal teams and customers, ensuring alignment on complex or strategic topics.

🛠️ Required Skills & Competencies

Technical Skills

• Hands-on experience with technologies involved in software implementation (APIs, integration flows, data management, security…).
• Familiarity with project and ticketing tools (Jira, Confluence, etc.).
• Ability to analyze data and monitor KPIs related to solution performance and adoption.
• Interpersonal & Commercial Skills
• Hands-on experience with technologies involved in software implementation (APIs, integration flows, data management, security…).
• Familiarity with project and ticketing tools (Jira, Confluence, etc.).
• Ability to analyze data and monitor KPIs related to solution performance and adoption.
• Interpersonal & Commercial Skills
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong customer service mindset and ability to manage strategic accounts while building long-term trust.
• Solid customer relationship management skills with a focus on satisfaction, retention, and value creation.

Project Management Skills

• Proven experience managing complex technical projects and coordinating cross-functional teams.
• Ability to handle multiple priorities in a fast-paced environment and provide quick solutions in case of problems.
• Strong organizational skills and attention to detail.

🎓 Profile

• Education: Master’s degree in Computer Science, Engineering, Project Management, or a related field.
• Experience: Minimum 5 years in technical account management, ideally in payments, fintech, SaaS, or a technical B2B environment.
• Knowledge of Payment industry is big plus.
• Languages: Fluency in English (written and spoken) is mandatory. Professional proficiency in Norwegian is highly appreciated.
• Personal Qualities: Rigorous, autonomous, results-oriented, collaborative, and able to work effectively with both technical and non-technical stakeholders.

💙 Why Join Market Pay

• ✨ An international company with a human touch
• Work alongside talented professionals across Europe  united by a shared vision of innovation and impact.
• 🏆 A culture that values well-being and performance
• Proudly certified Happy@Work and Tech@Work, we put people first  your growth, balance, and engagement matter.
• 🌱 A responsible and committed company
• We’re proud recipients of the Ecovadis Silver Medal for our CSR initiatives  and we’re just getting started.

🧭 Our Hiring Process

1. Introductory call (15 min) with Charlène from our Talent Acquisition team – to get to know each other
2. Functional interview (60 min) with your future manager
3. HR interview (60 min) focused on your aspirations and alignment with our values
4. Team meet & greet (60 min) to give you a real feel of your future work environment

🌈 Diversity & Inclusion

Market Pay is a fast-growing, inclusive fintech committed to providing a working environment that celebrates diversity, equality and collaboration.