Office Manager

About Us: We are an established Floor Coverings International franchise in Grand Rapids committed to delivering high-quality installations and an excellent customer experience. As we transition to growth mode, we’re looking for a reliable, detail-oriented Office Manager to help us stay organized, serve customers quickly, and keep projects running smoothly from quote to install.

This role is ideal for someone who loves variety, takes ownership, and enjoys supporting a small but fast-moving team. We are looking for teammates that can be efficient in work, but also know life needs to be fun!

We also want someone that we can invest in and grow with the business. We are looking for a partner to help us build!

Perks of working with us:

• Use of company vehicle when on the job
• Focused training specifically for your role
• Growth, both professionally and financially 
• Attendance at yearly convention for Floor Coverings International
• Family first philosophy that understands work-life balance 

Finance & Administration

• Use QuickBooks to track revenue, expenses, invoices, and bill payments
• Maintain accurate financial records and assist with basic P&L visibility
• Complete job costing after each project to track true margins vs quoted margins

Customer Engagement & Scheduling

• Follow up quickly with digital leads and schedule them in InspireNet 
• Communicate clearly with customers about timing, process, and installation details
• Support local marketing activities and help drive inbound leads

Operations & Job Coordination 

• Ensure each job is properly planned and scheduled
• Coordinate materials, deliveries, and labor
• Receive and stage materials when deliveries arrive
• Create detailed work orders outlining pricing, materials, and services
• Keep inventory updated for regularly stocked materials

Team & Culture

• Help define and reinforce our desired culture and ways of working
• Continue learning about flooring products and processes; grow into an internal expert

Marketing

• Help maintain a positive social media presence
• Work with owner to identify best practices in marketing our business

What We’re Looking For

• Experience with QuickBooks (QuickBooks Online preferred)
• Strong organizational and administrative skills
• Clear, friendly communication – both written and verbal
• Ability to coordinate multiple moving parts and follow through reliably
• Comfort working in a hybrid environment (majority in office, limited hybrid time)
• Bonus: experience in construction, home services, or a trades-based business

Apply today!

Flexible work from home options available.

Compensation: $22.00 - $26.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors.  This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams.  If you are a service-minded individual who loves to have fun – we are the company for you! 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.