Phlebotomy Receptionist, Phlebotomy (PF)

As a Phlebotomy Receptionist, you will be responsible for:

• Greeting patients
• Booking all patients in 
• Giving advice and information for specimens and samples
• In addition, you will direct patients to appropriate areas of the hospital
• Providing general assistance to the phlebotomy team 
• Providing a positive and friendly image to patients and other visitors, either in person or via the telephone

Primary duties of the job

The Phlebotomy Service runs between 7.00 a.m. and 8.00 p.m. and will include a weekend rotation for Saturday, Sunday, and Bank Holiday work; therefore, flexibility is essential.

Other Duties Include:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the department.
• Check patients’ details and what tests are requested; explain waiting and queuing arrangements to patients and give notice of waiting times.
• Sign in all visitors to the department and notify the relevant person of the arrival of their visitor.
• Receive and make telephone calls on behalf of the Phlebotomy Department as required; divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery of messages.
• Other departmental administrative tasks 

Essential Skills and Experience

• GCSE/ O level in Maths and English.
• IT skills, including Word and Excel.
• Good communication skills, written and spoken English language skills.
• A caring and professional attitude, together with the ability to work under pressure in all areas and take responsibility for own workload with good speed and accuracy.
• A good team worker. Ability to understand and comply with detailed processes and procedures.

Desirable

Previous healthcare, patient facing work Basic CPR and First Aid. Car user

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.

We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law.