Enterprise Customer Success Manager (US)

About Hyperexponential (Hx)

At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms.

Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence.

Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally. We are already trusted by nearly 50 of the world’s largest insurers, with zero churn and billions in premiums flowing through hx.

What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do, from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates.

What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure. It’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company built to endure.

If that sounds like you, join us in building what comes next.

About The Customer Success Team

Our Customer Success team partners with hyperexponential’s largest and most complex customers to drive measurable value and long-term adoption of the hx platform. We build deep, strategic relationships with enterprise insurers, align on business outcomes, and ensure customers actively leverage core product capabilities to achieve those outcomes.

We work cross-functionally with Sales, Product and Delivery to create seamless experiences from onboarding through expansion. The team values proactive ownership, clear communication, and rigorous follow-through, empowering every member to shape customer success and influence our product roadmap.

As we scale, you’ll join a high-performing group that thrives on curiosity, collaboration, and impact. Your work will directly strengthen customer outcomes, account health, and hx’s market reputation.

What You’Ll Be Doing

• Act as a strategic partner to enterprise customers, guiding them to achieve measurable value and long-term success through effective adoption of the hx platform.
• Drive customer value and platform adoption by ensuring accounts realise strategic outcomes and actively leverage core product capabilities.
• Maintain and grow account health by executing proactive renewals, detecting risks early, and identifying opportunities for expansion.
• Deliver high-impact engagements (e.g., QBRs, workshops, value assessments) that showcase deep customer understanding and elevate the hx brand.
• Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements.
• Champion cross-functional collaboration by partnering with Sales, Product, Delivery, and BVC to ensure smooth delivery, resolve issues, and align on customer success strategies.

What You’Ll Need To Have Done

• Successfully managed and grown complex enterprise accounts, driving measurable customer value and high adoption of SaaS or technology platforms.
• Delivered proactive renewal strategies and identified expansion opportunities, resulting in strong net revenue retention (NRR) across large accounts.
• Led high-quality customer engagements (e.g., QBRs, workshops) that demonstrated strategic insight and strengthened client relationships.
• Captured and communicated structured customer feedback, influencing product or operational enhancements.
• Collaborated effectively with cross-functional teams (Sales, Product, Delivery, BVC) to align on customer outcomes and resolve challenges.
• Demonstrated resilience, adaptability, and a proactive approach in fast-paced, ambiguous environments, consistently prioritising actions for maximum impact.

You’Re Unlikely To Thrive Here If

• You prefer narrowly scoped, repeatable account management roles and are not motivated by blending customer partnership, commercial ownership, and technical product understanding.
• You’re most comfortable in highly structured environments and don’t enjoy shaping processes, playbooks, or ways of working from an early stage.
• You prefer limited customer exposure or a reactive support role, rather than working directly with senior enterprise stakeholders in a fast-paced, high-expectation environment.

If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Compensation

• Salary Range: $135,000 – $150,000
• 20% Performance-Based Bonus: $27,000 – $30,000
• Total OTE: $162,000 – $180,000

Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.

Note: The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc.

Benefits

• $6000 training and conference budget for individual and group development.
• Full medical, dental, vision package to fit your needs
• Mental health support via Spring Health and Rula
• Access to One Medical
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans, retirement plan (401K), and discount programs available to employees

Additional Perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview Process

• Initial call with our Talent team to kick things off and learn more about your background.
• Manager interview with the Hiring Manager to explore your experience in more depth.
• Skills assessment with the Customer Success team presenting a QBR
• In person values interview to get to know how you work and how that aligns with hx’s culture.

• We Offer!

Our Commitment To Diversity

hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next Steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.