IT Support Specialist (Saudi National Talent) – Information Technology – Jumeirah The Red Sea

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About The Job

An exciting opportunity has arisen for an IT Support Specialist (Saudi National Talent) to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

• Manages incidents, services requests through various communication channels providing support to back of house users and hotel guests, including hotel rooms as well as guest facing areas i.e. Hotel lobby, Beach areas, C&I (meeting rooms and ballroom) to meet the needs of the business. 
• Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting.
• Adhering to IT standards deploy PC’s and laptop’s on the Jumeirah network, proactively resolves any faults that may be observed during this process. 
• Provide support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi-Fi setup in hotel, villas, beach and C&I area. 
• Develops solutions and or workarounds using problem solving techniques to restore service as quickly as possible.
• Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures. 

About You

The ideal candidate for this position will have the following experience and qualifications:

• Hold a Certification in Microsoft Certified Desktop Support Technician (MCDST).  
• Must possess organizational skills such as time management, team management, resource allocation, prioritization, multi-tasking, influencing and motivating people.
• Possess extensive knowledge of Microsoft software technologies and platforms.
• Show robust analytical and strategic planning and execution skills.
• Have 2 years’ experience working in relevant role with exposure to related businesses and technologies.

About The Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.