Logistics Coordinator

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity. 

Neumann Gruppe USA, Inc. (NGUS) is a holding company that provides shared support services to the three NKG import companies in the United States: Rothfos, InterAmerican Coffee and Atlas Coffee Importers. These shared services — which include Logistics, IT, Human Resources and Accounting — enhance both efficiency and communication. 

Key Responsibilities

Claims Management

• Handle end-to-end processing of claims related to: 
• Damaged, contaminated, or infested green coffee. 
• Weight or quantity discrepancies. 
• Delays or shipment loss. 
• Inspection reports, lab results, photos. 
• Bills of lading, delivery receipts, and contracts. 
• Track and update the status of all claims using internal systems. 
• Perform root cause analysis in collaboration with logistics, procurement, and quality teams. 
• Handle end-to-end processing of claims related to: 
• Damaged, contaminated, or infested green coffee. 
• Weight or quantity discrepancies. 
• Delays or shipment loss. 
• Inspection reports, lab results, photos. 
• Bills of lading, delivery receipts, and contracts. 
• Track and update the status of all claims using internal systems. 
• Perform root cause analysis in collaboration with logistics, procurement, and quality teams. 

• Prepare And Organize Supporting Documentation:

Investigation & Recovery

• Determine liable parties (e.g., supplier, shipper, warehouse). 
• File insurance claims (e.g., marine or warehouse) and follow up to ensure timely settlement. 
• Negotiate recoveries including refunds, credits, or replacements from suppliers or carriers. 
• Maintain accurate records of all claims, settlements, and communications. 
• Provide regular reports to management on: 
• Financial recoveries vs. losses. 
• Emerging trends or risks. 
• Collaboration & Risk Mitigation 
• Determine liable parties (e.g., supplier, shipper, warehouse). 
• File insurance claims (e.g., marine or warehouse) and follow up to ensure timely settlement. 
• Negotiate recoveries including refunds, credits, or replacements from suppliers or carriers. 
• Maintain accurate records of all claims, settlements, and communications. 
• Provide regular reports to management on: 
• Financial recoveries vs. losses. 
• Emerging trends or risks. 
• Collaboration & Risk Mitigation 

Reporting & Documentation

• Open/Closed Claims.

• Liaise With Cross-Functional Departments Including:

• Quality Assurance, Procurement, Finance, Legal, and Logistics. 
• Contribute to process improvements that reduce the frequency and impact of claims. 
• Support audit and compliance functions by ensuring documentation is complete and accurate. 

Qualifications & Experience

Education

• Bachelor’s degree in Supply Chain Management, International Business, Logistics, or related field. 

Experience

• 3–5 years of relevant experience in supply chain, import/export operations, or claims handling. 
• Experience in green coffee, agri-commodities, or FMCG sectors preferred. 
• Familiarity with marine insurance, Incoterms, and international shipping documents. 

Skills & Competencies

Category

Skills

Analytical

Root cause analysis, data interpretation, trend identification 

Communication

Strong written and verbal communication; negotiation and conflict resolution 

Technical

Knowledge of trade terms, insurance policies, warehouse operations 

Organization

Strong time and file management, multitasking under pressure 

Systems Proficiency

Excel, ERP systems (e.g., Eximware), email and digital tracking tools 

Preferred Certifications (Optional)

• Coffee Quality Institute (CQI) or SCA Certification. 
• Marine Insurance or Claims Certification. 
• Solution-focused with a high sense of urgency. 
• Ethical and discreet with sensitive documentation. 
• Comfortable working across cultures and time zones. 
• Please get in touch with your first point of contact:
• Coffee Quality Institute (CQI) or SCA Certification. 
• Marine Insurance or Claims Certification. 
• Solution-focused with a high sense of urgency. 
• Ethical and discreet with sensitive documentation. 
• Comfortable working across cultures and time zones. 
• Please get in touch with your first point of contact:

• Incoterms Training.

Key Attributes

• Detail-Oriented And Proactive.

Nicole Osorio [C]