Senior Executive - Quality Compliance Analyst-Business Process & Service Excellence -Quality Excellence

Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.

Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.

Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.

Provide root causes of errors, compliant/escalations and maintain an analysis log  based on audit data and feedback loop. 

Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).

Participate regularly in calibration exercises to maintain consistency and accuracy in quality measurement.

Collaborate closely with Trainers, Subject Matter Experts (SMEs), and Operations teams to facilitate team huddles and knowledge sharing sessions.

Perform transaction processing activities adhering strictly to defined policies and procedures.

Coordinate and support process improvement initiatives to optimize workflows and quality outcomes.

Understand and actively participate in baseline activities to maintain operational standards.

Travel knowledge is mandate- Experience in travel Industry or diploma in travel is mandatory

GDS experience/knowledge required 

Process Management: Ensure superior service delivery by meeting/exceeding accuracy and SLAs. Process Improvement Strategy: Support development of process improvement and innovation strategies for client business. Client Transformation Support: Assist client transformation teams and internal teams in process improvements. Best Practices and Benchmarking: Facilitate sharing of best practices and drive performance benchmarking. Business Development: Support business development activities, including RFP and RFI responses from a quality perspective. Client Engagement: Actively participate in client visits and showcase business case studies. Quality Assurance Setup: Ensure smooth setup and functioning of QA to meet business, internal, and certification requirements.

Graduate in any stream Minimum of 6 months of quality experience within / outside EXL (QCA)

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.