Compliance Analyst

About Us

At PointsBet, we’ve only built a fraction of what we have imagined. Launched in Australia in 2017, PointsBet has grown into a leader in the online gaming industry, delivering top-tier sportsbook and online gaming experiences to customers across Australia and Canada.

In 2025, PointsBet joined forces with MIXI, Inc., a Tokyo-based digital entertainment company known for pioneering social communication and sports entertainment experiences. Together, we combine MIXI’s deep expertise in building global communities, with PointsBet’s cutting-edge technology and product innovation, unlocking new opportunities to shape the future of digital entertainment.

Driven by a passion for innovation and a strong commitment to responsible gaming, we’re powered by a diverse team that champions safety, integrity and the thrill of the game.

About The Role

The Compliance Analyst plays a critical role in supporting the effective operation of PointsBet’s regulatory compliance program. The position assists with monitoring customer behaviour, carrying out responsible gambling and anti-money laundering (AML/CTF) actions, and managing the end-to-end customer complaints and disputes process in accordance with the requirements of the Northern Territory Racing and Wagering Commission.

Reporting to the Compliance Manager and working with compliance subject matter experts, the Compliance Analyst helps ensure PointsBet maintains high standards of regulatory compliance, customer protection, and responsible service.

Given the nature of online wagering and peak racing and sporting periods, this role is suited to candidates who are open to flexible working arrangements, including weekend work and/or availability outside of traditional business hours.

Role Responsibilities

Complaint Resolution

• Manage the end-to-end customer complaints and disputes process in line with NT Racing and Wagering Commission (NTRWC) and other applicable requirements.
• Register, review, assess, and triage complaints and betting disputes in accordance with internal policies.
• Prepare clear and professional responses and communicate directly with customers to resolve matters.
• Ensure all internal and regulatory timelines for complaint and dispute resolution are met.
• Identify systemic issues arising from complaints and escalate to Compliance Manager and Department Head as appropriate.
• Maintain accurate, complete, and auditable records for all matters handled.

Responsible Service of Gambling

• Monitor client behaviour using approved reporting / alerting tools and escalate concerns in line with the RSG framework.
• Conduct RSG reviews and interventions under the supervision of the Compliance Manager.
• Engage directly with clients via telephone, email, and in-app communication regarding responsible gambling matters.
• Support enhancements to the RSG monitoring program, including reporting / alerting tool improvements, early‑intervention initiatives and other strategic priorities.
• Ensure detailed and accurate record‑keeping to support regulator‑ready audit trails.

Aml

• Conduct ongoing AML/CTF monitoring in accordance with the PointsBet AML/CTF Program.
• Complete AML/CTF reviews, including enhanced customer due diligence (ECDD), under the supervision of the Compliance Manager.
• Interact with customers regarding AML/CTF matters, including Source of Funds and Source of Wealth inquiries.
• Document AML assessments to a standard suitable for regulatory reporting and escalation, and in a manner consistent with internal policies and processes.
• Escalate matters to the AML/CTF Compliance Officer in accordance with established internal processes or as otherwise appropriate.

Other Compliance

• Escalate high‑risk matters for Management Review as required.
• Assist with regulatory investigations, audits, and information requests.
• Identify compliance or operational issues and follow through to resolution.
• Meet all review SLAs, KPIs, and performance expectations, including during peak racing periods and high-volume trading times.
• Collaborate with the Customer Service team to ensure consistent handling of customer matters.
• Maintain accurate and complete records of all actions, escalations, reviews, and communications.
• Assist the Payments & Fraud team when required, including escalation management and customer documentation reviews.
• Liaise with other departments to manage and resolve key compliance matters.
• Under supervision of the Compliance Manager action integrity requests.

Desired Skills and Experience

• Experience in compliance, AML/CTF, customer service, risk, or a similar regulatory role.
• Understanding of compliance frameworks and willingness to develop expertise in the regulatory environment for online wagering in Australia.
• Strong communication skills, with the ability to interact professionally with customers and stakeholders.
• High level of accuracy, attention to detail, and ability to maintain complete records.
• Strong analytical, organisational, and prioritisation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in the wagering or financial services industry is desirable.
• Ability to exercise sound judgement and escalate issues appropriately.
• Ability to work effectively during high‑volume periods and peak racing events.
• Willingness and ability to work flexible hours, including weekends and non-standard business hours, within a hybrid (4 days in office) arrangement.

Apply now to start your journey at PointsBet, where your curiosity, grit and ideas can make a real impact.

Don’t meet every requirement on the job description? That’s okay! We encourage you to apply anyway. We are built different at PointsBet, because we think different. We value diverse perspectives and are excited to hear from applicants with unique skill sets. Your individuality and experience could be the perfect addition to our team.