Client Success Manager

Title: Strategic Account Manager - DACH
Location: Wiesbaden, Germany
Working Hours: 40 hours a week, Monday to Friday - 8/9am - 5/6pm | Hybrid - 3 days in the office (Tuesday, Wednesday and Thursday)

If you enjoy working with customers, you can work independently in a well-structured manner and have dedicated customer service in your blood, then apply NOW for the open position of a Strategic Account Manager for DACHIT (Germany) and become part of our engaged team. You should be fluent in German, and your office location will be Wiesbaden (Germany). Business travels within our region (Germany, Austria, Switzerland) are part of this role. 
 

The job involves relationship management with important CSC customers, handling client issues as they arise, and strategically partnering with our largest customers. This position requires extensive client contact including some face-to-face meetings. This role would suit someone who understands the value of long-term relationships and seeking a career working with cutting edge technology and global internet branding.
 

In This Role You Will:

• Build relationships with C-Level Executives
• Managing customer relationships and drive growth in assigned accounts.
• Maintain relationships, lead account planning and opportunity identification.
• Planning, facilitating and/or conducting negotiations for assigned accounts.
• Opportunity prioritization and overall account planning for assigned accounts.
• Revenue and customer satisfaction on assigned accounts.
• Deep understanding of customers´ business goals and objectives
• Work on client briefs, hold face-to face client meetings, and telephone calls.
• Maintaining thorough up-to-date notes, lead quotations and contracts through CRM system.
• Develop effective client presentations.  

What skills do you need?

• An energetic and enthusiastic willingness to assist customers.
• Fluent in German and English
• Comfort and experience working with C-level executives.
• Excellent analytical and problem-solving skills
• Time management
• An interest in working with a variety of internal and external stakeholders.
• A history of detail-oriented multi-tasking in an deadline-driven environment
• Excellent analytical and problem-solving skills
• A commitment to, and experience in providing excellent customer service.
• Ability to think strategically to meet the client’s needs.
• Excellent communication and organizational skills (verbal and written)
• Strong business acumen.
• Ability to handle escalated client issues.
• Ability to collaborate effectively with colleagues.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.