Customer Experience Specialist | Interval Flexpath Opportunity

Description

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Schedule: M-F | 8:00am – 5:00pm

Pay: $19.00-22.00/h (experience dependent) 

$1000 Thank You Incentive | Work now through the end of the peak season and receive $1K!

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BE THE VOICE THAT CUSTOMERS REMEMBER! HELP PEOPLE LOVE THEIR OUTDOOR LIVING SPACE EVEN MORE!

We’re Hiring a Team

As demand grows for our award-winning outdoor furniture made from recycled plastics, our peak season continues to expand. That’s why we’re welcoming up to 40 Customer Experience Specialists to support customers who love our products as much as we do.

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About The Role

At POLYWOOD®, our Customer Experience team does more than answer questions. They build trust, solve real problems, and create meaningful moments for customers who love our brand. As we prepare for interviews in early January with start dates at the end of the month, we’re excited to welcome new team members who thrive on connection, clarity, and service that feels human.

This role is part of our Interval Flexpath program, offering full-time hours during peak season and built-in time off during the off-season, making it a perfect blend of stability, balance, and meaningful work.

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The Work You’ll Love Doing

• Deliver exceptional customer care over the phone, email and chat
• Communicate with clarity, empathy, and efficiency to support customers’ needs
• Share product information, availability, pricing, and thoughtful recommendations
• Process orders, returns, exchanges, and warranty claims with accuracy
• Resolve concerns and elevate the customer experience with every interaction
• Collaborate closely with teammates and internal departments to ensure seamless follow-through

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Where You Will Make an Impact

• Strengthen POLYWOOD’s brand reputation by delivering memorable, human-centered service
• Support customers during our Peak Season (high volume) when responsiveness matters most
• Reduce friction across their shopping and ownership journey
• Bring calm, clarity, and solutions-oriented mindset to every conversation
• Contribute to a positive, team-focused environment where everyone supports each other

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What You Bring

• Excellent communication and interpersonal skills
• Phone customer service experience preferred, not required
• Comfort navigating multiple systems at once
• Ability to prioritize and adapt in a fast-paced environment
• A dependable, punctual, and collaborative work style
• A helpful, team-oriented mindset and eagerness to support both customers and colleagues

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About Us

POLYWOOD® designs and builds sustainable outdoor furniture that helps families and communities connect in meaningful ways. As part of our Customer Experience team, you become a direct link between our craftsmanship and the people who enjoy it. Your work helps customers feel confident, supported, and excited about choosing POLYWOOD®.

What Makes This Role Special

• $19-22 per hour based on experience
• $1,000 Thank You Incentive at the end of peak season
• Holiday pay during peak season
• Access to benefits during peak season and continued access during off-season
• Merit increases and growth pathways each year you return
• A team culture rooted in positivity, trust, and opportunity

If this sounds like the right fit for your next chapter, we’d love to meet you.  Apply today to join POLYWOOD® as a Customer Experience Specialist.

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Timeline:

• Interviews will take place in early January 2026
• New team members starting on or after January 26th, 2026

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Polywood® Interval Flexpath Highlights:

What We Offer:

Full-Time Work In Peak Season:

• 40 hours per week during the Peak Season.
• 0 hours per week in the Off-Season.

Peak Season Perks:

• Holiday Pay for Memorial Day and Independence Day.
• Annual merit increase in your hourly pay rate every year you return.

Welcome Back Incentive:

• $500 Incentive on your first paycheck of the season to celebrate your return.
• $500 Incentive on your fourth paycheck to end the month on a high note.

Before You Go Incentive:

• $1,000 Incentive on your last paycheck of the Peak Season to ease the transition into the Off-Season.
• Available to employees who start before May 1st.

Benefits Coverage:

• During Peak Season: Full suite of benefits.
• During Off-Season: Continued access to medical, dental, and vision insurance.
• 401(k) eligibility, with contributions resuming as soon as you return.
• Free gym membership to our local gym partner(s). Varies by location.

Opportunities For Growth:

• Merit increases, career development, and leadership pathways.

Community And Events:

• Invitations to employee events and opportunities to connect with the team year-round.

Join us for a role that offers flexibility, rewards, and a supportive community, all while being part of a team that values your contributions!

Want to learn more about POLYWOOD® Flexpath Careers? Click here to view flyer.

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POLYWOOD is an equal opportunity employer. POLYWOOD evaluates qualified applicants without regard to characteristics protected by federal, state, or local laws.

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Customer Experience Specialist, Customer Support Specialist, Customer Service Representative, Customer Care Specialist, Client Support Specialist, Customer Experience Associate, Customer Support Representative, Customer Success Associate, Customer Service Associate, Call center operator