Customer Support Specialist

Company Description

Skillbridge Academy is a premier educational and professional development institution dedicated to empowering individuals to achieve their full potential. We pride ourselves on creating dynamic learning environments and unforgettable experiences that inspire growth, foster teamwork, and drive excellence. At Skillbridge Academy, your contribution matters, and your career can flourish.

Job Description

We are seeking a motivated and professional Customer Support Specialist to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a seamless experience. You will play a key role in maintaining our reputation for excellence while helping our students achieve their educational goals.

Responsibilities:

• Provide timely and professional assistance to clients via phone, email, and chat
• Resolve inquiries and issues with efficiency and accuracy
• Maintain detailed records of client interactions and feedback
• Collaborate with internal teams to improve processes and enhance client satisfaction
• Ensure a positive and professional experience for all clients

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Ability to manage multiple tasks and prioritize effectively
• High attention to detail and commitment to quality service
• Comfortable working in a fast-paced, team-oriented environment

Additional Information

• Competitive salary ($48,000 - $52,000 per year)
• Opportunities for professional growth and advancement
• Skills development through training and mentorship
• Collaborative and supportive work environment
• Full-time position with stable career prospects