Program Manager, Shared Services

A Specialty Path to Good Health 

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. 

Triage Is Temporary.

Treatment Is Transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs. 

We put patients at the center of value-based care. 

About the Shared Services Program Manager 

The Shared Services Program Manager will lead the strategic planning, execution, and optimization of key programs that support company-wide operations across our ancillary services, clinical services, call center, and EMR system. This role requires a deep understanding of the healthcare landscape, along with strong cross-functional collaboration skills to drive program success. The ideal candidate is highly organized, results-driven professional with a passion for enhancing patient outcomes and improvement operational efficiencies.   

What You’Ll Do:

Program Development And Management:

• Define program scope, objectives, deliverables, and success metrics. 
• Manage program execution, including vendor relationships, field rollout and communication, and internal key stakeholder alignment to ensure success. 
• Analyze data to identify trends, inefficiencies and drive continuous process improvement. 
• Monitor performance, identify potential risks, and implement mitigation strategies.   
• Establish and maintain program documentation, working with any needed internal groups on reporting, job aids, intranet resources or other necessary tools to
• execute the programs. 
• Ensure all programs adhere to relevant regulatory requirements and compliance standards. 

Process Improvement & Data-Driven Insights:

• Leverage business intelligence tools to track program performance and identify opportunities for optimization  
• Develop and execute root cause analyses to identify bottlenecks and inefficiencies in workflows.   

Cross-Functional Collaboration:

• Collaborate with operations, population health, revenue cycle management, finance, learning & development, legal, and procurement teams to ensure program alignment and success.  
• Act as a liaison between internal and external stakeholders, including providers, regional leadership, and vendors.  
• Lead cross-functional meetings and facilitate communication to ensure effective collaboration.  

Education And Support:

• Partner with learning and/or marketing to develop employee and/or patient education programs and materials related to relevant programs. 
• Collaborate with regional leaders and healthcare providers to ensure patients receive appropriate education and support.  
• Work with vendor and regional teams to resolve patient issues.  

Required Skills & Competencies:

• Bachelor's degree in healthcare administration, business administration, life sciences, or a related field. Master's degree preferred 
• Minimum of 2 years of experience in program management, preferably in the healthcare industry  
• Strong understanding of clinical operations and the healthcare landscape 
• Proven ability to manage complex projects and deliver results within defined timelines and budgets 
• Excellent communication, interpersonal, and presentation skills 
• Strong bias towards action and takes responsibility for achieving outcomes  
• Strong analytical and problem-solving skillset 
• Proficiency in  project management tools and software 
• Strong proficiency in Excel and PowerPoint  
• Highly organized and ability to build scalable processes 
• Knowledge of medical terminology, reimbursement processes, and regulatory requirements.  
• Experience with vendor management 
• Benefits  
• Comprehensive benefit options include medical, dental and vision, 401K and PTO.  
• Compensation 
• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience 

Job Type: Full-time