Project Coordinator II

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Full-Time and Hybrid work Schedule.
Monday - Friday
8:30 am to 5pm
9am to 5:pm

Job Summary

The Project Coordinator II, reporting to the Program Manager and HTC Medical Directors, provides administrative support to HTC Clinical Staff and HTC Operations functioning as the primary support for HTC Operational needs. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, support patients in a billing and insurance capacity, referrals, and other managed care-related issues. Serves as an overall resource person for patients, families, and clinic staff.

Qualifications

• Performs all duties and responsibilities of a Project Coordinator I & II.
• Develop and continually educate on knowledge of HMO, PPO, ACO, Managed Care, and other Third-Party Insurer plans. Functions as a resource for patients and Clinical Team regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.
• Oversees the Manufacturers Co-Pay Assistance Enrollment process for all eligible patients.
• Works with CPBO to submit Co-Pay Assistance claims to the 3rd Party Co-Pay Assistance vendors and track payments from vendors
• Oversees the development and continued production of the HTC Newsletter at the direction of Medical Directors and HTC staff for Bleeding Disorders Community patients.
• Support HTC Program Manager in Financial Management preparation and reconciliation process
• Work with CPBO Billing staff to run and submit weekly report for charges to the billing team for charge entry
• Develop relationships with Manufacturers and 3rd Party Vendors for Co-Pay Assistance
• Understands financial services and self-pay resources and provides patients with information as needed.
• Work with Clinical Leadership and Program Manager to update HTC website on an ongoing basis
• Work with HTC Medical Directors and Leadership as well as Central Marketing to develop material asset handouts for patients
• Assists HTC Clinical team in management of administrative tasks for patient Transportation needs
• Assists HTC Clinical team in management of administrative tasks for Emergency Assistance needs for HTC patients
• Assists HTC Clinical team in management of administrative tasks for Dental medicine support for our HTC patients
• Assists with patient education event planning process for multiple events per year
• Responsible for submitting documentation on behalf of all Clinical staff for reimbursement of travel, Registrations, and other reimbursement items
• Supports HTC Clinical team in setting up travel through the use of Egencia
• Works collaboratively with clinical and non-clinical staff.
• Provides support and information to providers to problem-solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls, utilizing courteous customer service skills.  Ensures that calls and/or messages are directed to and received by providers and support staff.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.
• Works with leadership and clinical team to track key clinical operations metrics
• Participate and support practice wide process improvement initiatives.
• Document and maintain documented practice workflows.
• Assists with training and orientation of new staff, as needed.
• Participate in special projects and additional duties as needed.

Additional Job Details (if applicable)

Skills/Abilities/Competencies Required:

• Administrative support skills.
• Computer proficient in Microsoft Word and Outlook.
• Excellent verbal and written communication skills.
• Attention to detail.
• Team player.
• Ability to deal effectively and courteously with a diverse group of internal or external customers.
• Strong organizational skills and ability to handle multiple tasks in a busy clinical environment.
• Strong critical thinking skills and ability to problem solve.

Education:

• Associate’s Degree or equivalent required
• Bachelor’s Degree in Business or HealthCare focus preferred

Experience:

• Administrative or project support experience. 3-5 years required

Knowledge, Skills, & Abilities:

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.

Remote Type

Hybrid

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Eeo Statement:

Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.