Administrative Assistant (Behavioral Health Setting)

Description

SUMMARY: National Capital Treatment and Recovery, formerly Phoenix House, is a non-profit organization offering treatment for people with substance use disorders in Arlington, VA. We are looking for an Administrative Assistant to assist with patient management, reception management, insurance and correspondence. This position will be located in our Counseling Center program, where we offer   tiered programming for adults from highly intensive clinical intervention to self-management. 

Pay: $25-$30/hour - with an opportunity to earn more based on years of experience, degrees, and other relevant qualifications. 

Essential Duties And Responsibilities:

Support the business by providing exceptional customer service and cultivating relationships with referral providers

Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system

Answer and direct inquiries from patients, referral sources, payors and co-workers in order to provide timely and accurate responses

Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction

Drive your own vehicle to run errands (pick up medication or supplies) and to other facilities to obtain mail

Qualifications:

Customer Service experience required.

Prior healthcare related experience preferred

Experience in scheduling patients and excellent customer service skills

Demonstrated commitment to exceptional professionalism, confidentiality and service to customers

Effective communication skills for accurate, concise, and organized verbal and written communication

Good interpersonal skills and ability to build professional relationships with physicians, therapists and patients

Ability to work effectively as a team member

Effective organizational, time management and planning skills

Excellent career development opportunities

Verifying Insurance Eligibility

Updating insurance eligibility, information and demographics

Obtaining Prior Authorizations

Filing, charting, faxing and all other administrative functions as required.

Knowledge And Skills:

Customer Service Skills

Clear, articulate speaking voice with good grammar skills

Basic multi-line telephone system operation skills

Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)

Good organizational skills with attention to detail. Demonstrated ability to greet all visitors in a positive, welcoming and courteous manner; present a professional personal appearance

Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices

§ Ability to read and compile reports from medical records and referral management systems.

Physical/Emotional Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, climbing stairs, standing, carrying, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

NCTR is an Equal Opportunity Employer