Front Office Manager – ibis Styles Krakow Centrum

Company Description

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Job Description

We are seeking a dynamic Front Office Manager to lead the Reception team at unique, managed property in Southern Poland: ibis Styles Krakow Centrum. 

• In this key managerial role, you will provide strategic direction and foster high-performing team.
• Your ability to build strong relationships, lead with purpose, and drive performance will be critical to your success.

Your Responsibilities

• Supervise and mentor front desk staff to deliver seamless and high-quality service.
• Manage reservations, check-ins, and check-outs accurately and efficiently.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Maintain accurate guest records, financial transactions, and departmental reports.
• Implement and uphold standard operating procedures and quality standards.
• Conduct staff trainings, performance reviews, and shift scheduling
• Monitor and optimize front office processes, guest satisfaction, and financial performance.
• Attract and retain top talent through active involvement in the recruitment and development process.

Qualifications

• Proven experience as a Front Office Manager or similar role in the hospitality industry
• Strong leadership, communication, and interpersonal skills.
• Proficient in using hotel management software (e.g., Opera) and MS Office applications.
• Exceptional problem-solving, multitasking, and guest service capabilities.
• Ability to work under pressure and adapt to fast-paced operational environments.
• Strong relationship builder who can inspire and lead diverse teams.
• Fluency in both Polish and English is mandatory
• Passionate about hospitality, sustainability, and delivering memorable guest experiences.
• Hospitality-related education or professional certification is a plus.

Additional Information

ibis Styles Krakow Centrum
A vibrant 3-star hotel with 259 rooms, located in the heart of Krakow. With a design that blends history and modernity, it’s an ideal spot for leisure and business travelers. The hotel offers a warm, energizing atmosphere perfect for both work and relaxation.