Professional Services Architect

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ and Accel, we empower high-growth companies like Netflix, Figma and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the RoleCaptivateIQ’s Professional Services team builds complex, high-impact solutions for our largest customers. We are looking for a passionate and highly skilled architect to join our team.
As a Professional Services Architect, you will design and ship end-to-end implementations, turning messy data and unique compensation plans into elegant, scalable models. You will own modeling quality and performance, act as the technical SME (Subject Matter Expert) in the room with customers and partners, and bring an enthusiasm for problem-solving and modeling that sets a new standard for best-in-class professional services.
This role is an incredible opportunity to work with a dynamic, growing team and directly influence product and delivery outcomes through close collaboration with Engineering and Product.
Job LocationThe candidate selected for this opportunity must reside near one of the following locations:
Hybrid (in-office 3 days per week)- Austin, TX
Remote- Raleigh, NC- Nashville, TN- Toronto, Canada

Responsibilities

• Lead the entire project lifecycle for complex implementations, including discovery, design, build, testing, and launch.
• Architect and build scalable calculation models in CaptivateIQ, owning model quality, performance, and long-term hygiene.
• Translate unique customer plan requirements into efficient, repeatable system configurations, maximizing modeling efficiency and repeatability.
• Serve as the technical escalation point on internal and partner-led projects, guiding consultants via solution checkpoints.
• Partner cross-functionally with Engineering, Product, Sales, and Customer Success on priorities and delivery.
• Contribute to the team by developing best practices, templates, and standards to raise modeling and delivery quality across the organization.

Requirements

• 6+ years total experience, including 4+ years in ICM/SPM (Incentive Compensation Management/Sales Performance Management) modeling and delivery.
• Proven customer-facing consulting/implementation experience across all phases: requirements gathering, solution design, stakeholder management, UAT, launch, and issue escalation.
• Expert-level Excel modeling for large datasets; demonstrated strong data intuition and model hygiene.
• Experience implementing SaaS cloud software; familiarity with the project lifecycle and delivery methodologies.
• Highly analytical, detail-oriented, and customer-obsessed; thrives in fast-paced, deadline-driven environments; familiarity and curiosity with AI tools.

Nice To Have

• Experience with CaptivateIQ or other related SPM platforms (e.g., SAP Commissions, Xactly Incent, Varicent).
• Proficiency with CRM/ERP/subscription platforms (Salesforce, NetSuite, Zuora).
• Familiarity with SQL/Python for data prep/analysis and structured problem-solving (no heavy coding required).
• Background in financial operations/planning, accounting, system implementation, solutions architecture/engineering, technology consulting, or business analysis.

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• Annual stipends for professional development and caretaking 
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice For Prospective Candidates

• Only emails from @captivateiq.com should be trusted.
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States