Credit Controller

Who Are We?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

We currently have a permanent, full-time position as a Credit Controller located in our Head office in North Ryde. We are seeking a candidate, with experience in debt collection, specifically relating to credit control and negotiation of overdue accounts.

Key Responsibilities:

• Manage a portfolio of clients on debtor’s ledger
• Investigate all overdue debt promptly by pursing customers and escalating internal queries as required.
• Identify account issues and resolve accordingly
• Prioritise collections activity on outstanding balances
• Reconciling outstanding accounts
• Evaluate customers' ability to pay
• Negotiate payments on outstanding debts
• Respond to customer queries ( telephone and email )
• Regular reporting on outstanding debtors
• Assist Credit Manager with Adhoc duties/ relief role
• Regular reporting on outstanding debtors to Credit Manager and Finance Manager

What Does Success Look Like:

• Ability to limit debtors and implement company credit policy.
• Optimizing collections through effective collection strategies
• Strong administrative, procedural, and organisational skills.
• Ability to deal with difficult customers and build relationships at all levels.
• Excellent written and oral communication skills.
• Strong negotiation skills.

To be successful in this role:

• 3 years’ experience in a full function Credit Control/Accounts Receivable role
• Excellent Communication skills (both written and verbal)
• Strong attention to detail with excellent time management skills
• Strong administrative, procedural, and organisational skills.
• Ability to deal with difficult customers and build relationships at all levels.
• Experience working in a high-volume environment, with the ability to problem solve and process work quickly and accurately.
• Strong negotiation skills – telephone and debt collection
• A fantastic attitude and a willingness to go above and beyond.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent