IS Organizational Effectiveness Manager – Scrum Master

Career Category

Engineering

Job Description

Role Summary

The IS Organizational Effectiveness Manager – Scrum Master is a servant leader and coach who enables Agile teams to deliver business value through the Scaled Agile Framework (SAFe). This role facilitates Agile ceremonies, coaches teams and leaders on Lean-Agile principles, manages risks and dependencies, and drives continuous improvement across one or more Manufacturing Technology product teams within Amgen’s Technology (IS) organization at AIN. 

Key Responsibilities

• Plan and facilitate Agile ceremonies (e.g., Sprint Planning, Daily Stand-ups, Reviews/Demos, Retrospectives) and SAFe events (e.g., PI Planning, Scrum of Scrums, Inspect & Adapt). 
• Coach teams, Product Owners, and stakeholders on Lean-Agile mindset, practices, and SAFe ways of working; promote self-organization and high performance. 
• Partner with Product Owners and cross-functional stakeholders to ensure alignment with product vision, roadmaps, and prioritized backlogs focused on outcomes. 
• Identify, track, and remove impediments; manage risks and inter-team dependencies to maintain flow of value across teams/ARTs. 
• Enable continuous improvement through metrics (e.g., flow, predictability, quality) and data-informed retrospectives; drive action plans to improve throughput and quality. 
• Ensure readiness and logistics for Program Increment (PI) Planning and associated pre-/post-PI activities. 
• Foster collaboration across global, distributed teams and time zones, reinforcing inclusive practices and effective communication. 
• Champion transparency using Agile tooling (e.g., Jira, Confluence, Jira Align) and information radiators to provide clear visibility to stakeholders. 
• Support compliance and quality expectations relevant to Amgen’s regulated environment by aligning delivery practices with defined standards and controls. 

Basic Qualifications

• Bachelor’s degree and 8+ years of experience in Information Systems/Computer Science or related field (or Master’s degree with 6–10 years; Diploma with 10–12 years). 
• 3+ years as a Scrum Master or Agile delivery leader in a software/technology environment. 

Preferred Qualifications

• Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification; SAFe Program Consultant (SPC) a plus. 
• Hands-on experience with SAFe in enterprise environments; familiarity with PI Planning and coordination across Agile Release Trains (ARTs). 
• Proficiency with Agile tools (Jira/Jira Align, Confluence) and metrics for flow, predictability, and quality. 
• Demonstrated ability to coach teams and leaders, influence without authority, and improve delivery outcomes in distributed global teams. 
• Excellent communication, facilitation, and conflict-resolution skills; strong stakeholder management and servant-leadership mindset. 

Work Environment

• Onsite at Amgen India (Hyderabad) with collaboration across global time zones. 
• Participation in PI Planning and other major SAFe events; occasional extended hours to support global coordination as needed. 

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