Supplier Quality Engineer

Job Description

Bring value to yourself and the organization by putting your superpowers to work!

We ensure premium quality LEGO® products by defining and ensuring compliance of quality assurance processes, standards and guidelines to be followed at the sites, distribution channels and suppliers of core components.

Play Your Part In Our Team Succeeding

The Supplier Quality Engineer will be responsible for ensuring that all purchased materials meet The LEGO Group’s strict quality, compliance, and sustainability standards. Based in Richmond, VA, this role will oversee supplier performance across categories such as Printing and Packing or Resin & Master-batch, driving continuous improvement and maintaining strong partnerships with both internal teams and external suppliers.

Key responsibilities will include managing supplier claims and corrective actions (including FSC-related discrepancies), conducting supplier audits, verifying the effectiveness of improvement programs, and supporting the implementation of receiving inspection and non-conformance handling processes. The role involves gathering and analyzing supplier performance data, maintaining documentation, and collaborating globally with the SQM team to ensure standardized processes. Timely escalation of risks and proactive engagement with suppliers to resolve issues will be essential for success in this position.

Core Responsibilities:

Operational Responsibilities:

• Proactively manage supplier claims, conducting root cause analysis, implementing actions to ensure and prevent issues, and resolving FSC (Forest Stewardship Council) discrepancies.
• Plan, lead, and document supplier audits; identify non-conformities, risks, and opportunities for improvement in supplier processes and quality systems.
• Verify the efficiency of measures implemented to accurately handle and avert issues uncovered through claims and audit findings.
• Support and develop suppliers in establishing and executing quality improvement programs.
• Implement and maintain incoming inspection procedures and internal processes for handling non-conforming (NC) materials.
• Gather, monitor, and analyze supplier performance metrics (e.g., PPM, OTD, NCRs); generate regular reports and dashboards.
• Collaborate closely with Procurement, Engineering, Manufacturing, R&D, and other departments to align quality expectations and resolve issues.
• Create and maintain accurate and up-to-date documentation relevant to supplier quality operations.
• Participate in and contribute to the Global SQM Team’s standardization and continuous improvement initiatives.
• Promptly escalate critical supplier issues, risks, or non-compliances to leadership and stakeholders as appropriate.

Do you have what it takes?

• Experience in a Supplier Quality Engineer or Quality Assurance role within a manufacturing or production environment.
• Experience as an ISO 9001:2015 Auditor
• Direct experience in managing suppliers within the Printing, Packaging, or Resin and Plastics categories is highly desirable.
• Proficient in conducting supplier audits, handling non-conformances, and managing the CAPA process.
• Familiarity with ISO 9001, FSC certification processes, and sustainable sourcing standards.
• Bachelor’s degree in Engineering, Quality Management, Materials Science, or a related technical discipline is required.
• Industry certifications such as ISO 9001 Lead Auditor, Certified Supplier Quality Professional (CSQP), or ASQ Certified Quality Engineer (CQE) are preferred.
• English fluent level
• Note: This position is based at our LEGO Virginia manufacturing factory located in Richmond. This is not a remote position.

The salary for this position has a range of min 90,810 to max  136,216 annual based on anticipated responsibilities, market benchmarks, and organizational constraints. The definitive compensation may vary in alignment with the selected candidate’s professional background, experience, operational needs and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.

Join The Global Lego® Family

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Experience:

• Minimum 3–5 years of experience in a Supplier Quality Engineer or Quality Assurance role within a manufacturing or production environment.
• Minimum 2 years of experience as an ISO 9001:2015 Auditor
• Direct experience in managing suppliers within the Printing, Packaging, or Resin and Plastics categories is highly desirable.
• Proficient in conducting supplier audits, handling non-conformances, and managing the CAPA process.
• Familiarity with ISO 9001, FSC certification processes, and sustainable sourcing standards.
• Bachelor’s degree in Engineering, Quality Management, Materials Science, or a related technical discipline is required.
• Proficient in conducting supplier audits, handling non-conformances, and managing the CAPA process.
• Familiarity with ISO 9001, FSC certification processes, and sustainable sourcing standards.
• Bachelor’s degree in Engineering, Quality Management, Materials Science, or a related technical discipline is required.

Education/Licenses/Certifications:

• Industry certifications such as ISO 9001 Lead Auditor, Certified Supplier Quality Professional (CSQP), or ASQ Certified Quality Engineer (CQE) are preferred.

Other Skills:

• Strong analytical and problem-solving skills; proficient in root cause analysis techniques (e.g., 8D, 5 Whys, Fishbone).
• Knowledge of core tools such as FMEA, SPC, Control Plans, and Process Capability.
• Excellent verbal and written communication skills; able to clearly present technical findings to both internal and external audiences.
• Strong interpersonal skills with the ability to influence, negotiate, and lead quality discussions with suppliers.
• Experience working with ERP and QMS systems (e.g., SAP, TrackWise); proficiency in MS Office and Power Apps.
• Experience working in a global matrix organization or with cross-functional global teams.
• Willingness and ability to travel domestically and internationally up to 20–30% of the time.

Compensation

The salary for this position has a range of $90,810.00 - $136,216.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

• Just imagine building your dream career.
• Then make it real.
• Join the LEGO® team today.