Customer Service Representative (Casual-Sunshine Coast)

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.

We’re looking for reliable, customer-focused drivers to join our team. You’ll deliver and collect vehicles, ensure they’re spotless, and create a great handover experience — all while helping customers get back on the road after an accident.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion – to deliver outstanding service the way we’d want to be treated
• Courage – to be empowered and make informed decisions
• Can Do – a proactive mindset focused on solving problems and improving
• Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

• You’ll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:
• Driving vehicles to and from customer locations using GPS and traffic apps
• Handing over vehicles in a friendly, professional manner
• Collecting vehicles and completing electronic forms via iPad
• Cleaning and detailing vehicles inside and out within timeframes
• Following all safety, traffic, and vehicle care protocols
• Working with your branch team to support daily schedules and customer needs

What You’Ll Bring

• A current Australian driver’s licence
• A strong focus on customer service — any industry experience welcome
• Good communication, reliability, and team spirit
• Physically fit and able to wash, clean, and move vehicles safely
• Well-presented and professional in appearance
• Confident using mobile devices or tablets for basic data entry
• Previous driving or vehicle-handling experience is a bonus, not required

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Rewards and Recognition programs
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

Ready To Apply?

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Your resume

• A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.