Senior Customer Experience Specialist - Harbour Town Adelaide

About Us

Synonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia’s most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the forefront of international trends. Today, all of our products are designed in Australia by our talented design team and crafted using the finest materials which are sourced from around the world.

About The Role

We are looking for an engaged and inspiring Senior Customer Experience Specialist to join our Adelaide Harbour Town Outlet team. As a Customer Experience Specialist, you'll play a key role in delivering exceptional service, driving sales, and ensuring a seamless shopping experience. You'll assist customers in finding their perfect pieces while maintaining a high-energy, welcoming environment. With a focus on sales and inventory management, you'll manage high-volume stock, ensuring products are well-organised and readily available. Your attention to detail and passion for customer satisfaction will help elevate the brand and drive success in every interaction.

This role is a permanent part-time position offering approximately 20-30 hours per week - you will need both weekday and weekend availability and you must be available to work Thursday late-night trade.

You’ll excel in this role if you enjoy:

• Be a role model for your team, lead by example and cultivate a customer-first culture. Your positive attitude and commitment to service excellence will motivate those around you and set the standard for every interaction.
• Bring energy and efficiency to daily store operations. From stock organisation and sales to delivering standout customer service, you’ll ensure everything runs smoothly and every customer enjoys a seamless experience.
• Embrace the pace of retail. You'll stay agile and focused during busy trading periods, maintaining high standards under pressure and turning challenges into opportunities.
• Work closely with the team to keep the store looking its best. Execute merchandising strategies and create engaging product displays that draw customers in and reflect the brand’s aesthetic.
• Partner with the management team to shape and implement strategies that elevate customer satisfaction, boost sales, and optimise overall store performance.

What you’ll bring to Oroton!

• A proven track record of working as part of a retail team, hitting the bulls-eye on KPIs, and smashing store targets.
• High attention to detail and proven clienteling experience.
• An attitude that thrives in a fast-paced, high-volume retail environment.
• A keen eye for styling and a love for luxury products.
• A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating!

Some benefits on offer as an Oroton employee include:

• Enjoy benefits including individual and team incentive programs, and Oroton product discounts!
• A structured training plan to learn the ins and outs of Oroton’s 5 P’s
• Self-led development available to all employees through Skill Coach sessions on Culture AMP
• Training and development opportunities for all team
• Fun, supportive, and dynamic team culture

Does this sound like you? If you're ready to bring the excitement to Oroton and be a part of Adelaide Harbour Town's continued success, we would love to hear from you! Apply today and ignite your career with Oroton!

You must have full Australian working rights to be considered for this role.