Customer Success Manager

Company Overview

10Pearls is an end-to-end digital technology services partner that helps businesses use technology as a competitive advantage. We digitize existing businesses, build innovative new products, and augment teams with high-performing talent. Our expertise spans product management, user experience and design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging technologies, and quality assurance-ensuring we deliver solutions that meet real business needs. 

We serve a diverse client base-from large enterprises to SMBs and high-growth startups-across healthcare/life sciences, education, energy, communications and media, and financial services. Our long-term partnerships are built on trust, integrity, and consistent delivery. 

Responsibilities

• Own the engagement and implementation strategy across the project lifecycle. 
• Onboard new customers and proactively manage day-to-day account health. 
• Develop a deep understanding of clients’ challenges, objectives, requirements, and roadmaps. 
• Operate as a trusted advisor to client IT and business leaders; build sustainable relationships. 
• Act as the primary liaison between clients and the development team to ensure clear, timely communication. 
• Conduct regular check-ins to assess project health. 
• Provide line management for team members, including leave planning, attendance, and performance reviews. 
• Keep internal leadership informed on project status, risks, and issues. 
• Identify opportunities to grow accounts through upselling and cross-selling. 

Requirements

• 5+ years of experience in Account Management, Customer Success, Business Development, or Pre-Sales. 
• Bachelor’s degree in Business, Marketing, or a related field. 
• Excellent written and verbal communication skills. 
• Proven ability to build relationships and trust with key stakeholders and customers. 
• Collaborative, self-directed team player. 
• Ability to manage multiple customer engagements simultaneously. 
• Strong client-facing skills, including presentations. 

Nice To Have

• Basic Agile and SDLC knowledge, familiarity with project management tools, and common development/QA terms.