M-Pesa Africa UI/UX Designer

We are Africa’s largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. Driven by a strong passion in innovation, we provide Africa’s leading super app, the M-PESA Super App, pioneering a digital financial ecosystem that empowers customers and businesses to send and receive money and payments across the world, enables them with access to affordable credit and savings propositions, and provides them with best-in-class solutions to easily grow their wealth and businesses. United in our purpose to Transform Lives, we are determined and energetic in exploring and delivering solutions that consistently address our customers’ needs as we believe that we can only succeed if our customers and the community around us are succeeding.

We are looking for an innovative UI/UX Designer, to work closely with our Product teams to scale the number one (1)  Fintech and Ecosystem across Africa.

You will work in an agile, collaborative team; and working directly with Product teams and developers to define and deliver various user experiences, from initial ideation to sketches, wireframes, prototypes, and implementation of final UI designs.

The role is core to delivering exceptional customer experience across our digital ecommerce channels and will have a direct influence on the digital revenue metrics.

• You will creatively translate user needs into elegant, intuitive, and effective design solutions.
• You will identify and understand customer needs, behaviors, and pain points and use this to define problem statements that inform the team’s focus.
• You will work in a fast-paced team of engineers, product managers, and product designers to deliver impactful solutions across our online portals and mobile apps.

Strategic

• Drive a user-centered design approach. Influence the product direction and/or roadmap through evidence-driven UX.
• Collaborate with teams across various departments (product, engineering, marketing etc.) and digital channels on product discovery and the delivery of solutions.
• You will work with OKRs to achieve ambitious objectives for M-Pesa

Discovery

• Close collaboration with the product lead, stakeholders, and the development team to define problem statements, success metrics, and identify product opportunities.
• Host workshops with the product team, stakeholders and developers for continuous product discovery with identified problems and opportunities.
• Use discovery methods such as prototyping, usability testing and focus groups, and conduct user interviews to validate identified solutions with real customers, before solutions are developed.

Ux Research

• Work with the product team on defining success metrics, crafting A/B tests and analyzing results to enable data-driven decisions, ensuring a positive impact on the user experience.
• Deliver and communicate insights collected from user research, in effective and engaging presentations and user journeys.

Delivery (Ux/Ui/Visual)

• Deliver wireframes, journeys, high and low fidelity prototypes and final UI design requirements for online portals and mobile apps. 
• Work together with various product teams to ensure visual consistency throughout on the platform, by leveraging from and contributing to our design system.
• Conceptualize and develop micro-interactions, demo videos and animations.
• Ensure design works as comfortably across our markets and languages.
• Own and advocate Platform accessibility in both UX and UI.
• Translate your design journeys into Product demo videos.

Leadership

• Together with the Product team, you help to shape and drive our product strategy and vision.
• You partner up with product and engineering leaders to ensure deliverables are well-defined, provide high business value, and are successfully executed.
• Recommend new tools and technologies by staying abreast of the latest trends and techniques in Product design.
• You have experience across the entire product design cycle including UX research, copy writing, wireframes, and prototypes, final UI design (visual design), implementation, and post-release optimization.
• 5 – 8 years of experience in UX Design with a proven record of successfully shipped mobile app consumer-oriented experiences.
• You have a strong Visual (UI) design experience with a good understanding of both Apple’s and Google’s design guidelines/principles.
• You can present your Portfolio showcasing your knowledge of native mobile UI design and case studies to explain your process. Live app store examples of an app/s you have worked on is a plus.
• You have excellent attention to detail and experience working with Mobile first customer facing products in evidence-driven design/product teams.
• Proficient in design tools (such as Figma, Sketch, InVision, Zeplin , Adobe Photoshop ).
• Proficient in prototyping tools (such as InVision, proto.io).
• Know-how in the field of research: interviewing users, setting up surveys and usability tests as well as interpreting the results (both Qualitative & Quantitative)
• You love solving problems in ways customers love yet work for the business. 
• You have an intuitive eye for customer needs beyond the obvious.
• You can effectively communicate and persuade around design concepts