CASINO MARKETING SPECIALIST - CB & VR - FULL-TIME - VARIED SHIFT
Mesquite Gaming.com
Office
Mesquite, NV, 89027, US
Full Time
STARTING RATE: D.O.E.
MINIMUM AGE REQUIREMENT: 21 years old
LICENSE/CERTIFICATION: State of Nevada Gaming Permit and Alcohol Awareness Card.
JOB SUMMARY:
The Casino Marketing Specialist plays a vital role in driving guest engagement and loyalty through direct outbound calling. This position focuses on building relationships with both active and inactive players, promoting casino events and offers, and encouraging repeat visits. The ideal candidate will have a friendly, professional demeanor, excellent communication skills, and the ability to thrive in a fast-paced, goal-oriented environment.
JOB QUALIFICATIONS:
Two (2) years or more of Casino or Marketing experience required. Must be computer literate. Must possess strong problem solving and communication skills. Must be able to multi-task, must be well organized and must be a problem solver. Must be able to read, write, and communicate clearly in English.
ESSENTIAL JOB FUNCTIONS:
1. Conduct outbound telemarketing calls to active and inactive casino guests to promote events and special offers.
2. Build and maintain positive relationships with players through professional and personalized communication.
3. Identify and reactivate inactive players by presenting promotions and offers tailored to their play history and preferences.
4. Accurately record call details, player feedback, and outcomes in the casino’s tracking system.
5. Collaborate with the marketing team to support targeted campaigns and guest outreach initiatives.
6. Handle confidential information with discretion and professionalism.
7. Achieve individual and departmental call volume and conversion goals while maintaining a high level of guest satisfaction.
8. Other job-related duties as assigned and instructed by management.
CUSTOMER SERVICE EXPECTATIONS:
• Project a polished, professional image.
• Respond to guest and team member needs efficiently.
• Meet and greet all guests with a pleasant and friendly attitude via the telephone or in person.
• Work with fellow team members to create an atmosphere of enthusiasm and merriment.
PHYSICAL DEMANDS:
The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
WORK ENVIRONMENT:
The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. The work environment involves exposure to secondhand smoke in a casino. This is a 24 hour/7 day a week work environment with varying shifts including weekends and holidays.
MINIMUM AGE REQUIREMENT: 21 years old
LICENSE/CERTIFICATION: State of Nevada Gaming Permit and Alcohol Awareness Card.
JOB SUMMARY:
The Casino Marketing Specialist plays a vital role in driving guest engagement and loyalty through direct outbound calling. This position focuses on building relationships with both active and inactive players, promoting casino events and offers, and encouraging repeat visits. The ideal candidate will have a friendly, professional demeanor, excellent communication skills, and the ability to thrive in a fast-paced, goal-oriented environment.
JOB QUALIFICATIONS:
Two (2) years or more of Casino or Marketing experience required. Must be computer literate. Must possess strong problem solving and communication skills. Must be able to multi-task, must be well organized and must be a problem solver. Must be able to read, write, and communicate clearly in English.
ESSENTIAL JOB FUNCTIONS:
1. Conduct outbound telemarketing calls to active and inactive casino guests to promote events and special offers.
2. Build and maintain positive relationships with players through professional and personalized communication.
3. Identify and reactivate inactive players by presenting promotions and offers tailored to their play history and preferences.
4. Accurately record call details, player feedback, and outcomes in the casino’s tracking system.
5. Collaborate with the marketing team to support targeted campaigns and guest outreach initiatives.
6. Handle confidential information with discretion and professionalism.
7. Achieve individual and departmental call volume and conversion goals while maintaining a high level of guest satisfaction.
8. Other job-related duties as assigned and instructed by management.
CUSTOMER SERVICE EXPECTATIONS:
• Project a polished, professional image.
• Respond to guest and team member needs efficiently.
• Meet and greet all guests with a pleasant and friendly attitude via the telephone or in person.
• Work with fellow team members to create an atmosphere of enthusiasm and merriment.
PHYSICAL DEMANDS:
The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
WORK ENVIRONMENT:
The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. The work environment involves exposure to secondhand smoke in a casino. This is a 24 hour/7 day a week work environment with varying shifts including weekends and holidays.