Operations Coordinator

We're Creditspring, a fast-growing FCA-regulated consumer credit company. We offer a new way of borrowing that focuses on members and provides them with safe and efficient financial products.

As the only subscription finance company in the UK market, we truly have a unique value proposition. Our mission is very clear: to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK, to be able to better manage their finances and avoid high-cost, short-term credit options.

Our world-class, well-funded, diverse team comes from more than 20 different countries and has grown significantly in the last 18 months. We strongly believe in the product we’re building and take pride in the service we’re providing for our members.
 
About the role

We are seeking a proactive self-starter to join our team as an Operations Coordinator. In this role, you will work closely with the Operations Specialist to improve the efficiency, organisation, and overall effectiveness of our daily business operations. You will play a key role in supporting the systems, processes, and structures that enable our teams to work seamlessly so the business can scale smoothly.

Responsibilities

• Manage business tools and subscriptions: Maintain an accurate inventory of company tools, track usage, and support renewals and contract negotiations.
• Coordinate data gathering and reporting: Collect operational data across teams, maintain dashboards, and provide insights to support decision-making and company OKRs.
• Support key projects: Assist with research, analysis and delivery of key projects, ensuring timelines and deliverables are met.
• Improve process efficiency: Identify and recommend process improvements, maintain documentation, and promote consistent operational best practices.
• Facilitate cross-team collaboration: Act as a connector between departments, to ensure seamless execution of business operation, ensuring clear communication throughout.
• Any other ad hoc projects that help the organisation and smooth administration of business.

What you'll need to succeed

• Highly resourceful, self-starter with the ability to work proactively to solve problems.
• Detail-orientated and comfortable working in a fast-paced environment.
• Excellent ability to manage multiple priorities, multitask and meet deadlines.
• Strong analytical skills with the ability to interpret data and identify actions.
• Exceptional written and verbal communication skills.
• A team player who can adapt to shifting priorities.
• Proficiency in Microsoft Office, specifically excel and experience with process mapping and workflow optimisation.

Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.

Please note that the People Team is contactable only via people@creditspring.co. Unsolicited emails to other team members will not be actioned