Business Analyst | LATAM

✨ Are you looking for new challenges and a place where you can enjoy a close, supportive environment while constantly learning?

Welcome to a team with a clear purpose: “TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally!” 🚀

What Will You Find?

*Technical and personal challenges that will keep you in constant growth.
*A connected team focused on your physical and mental well-being. 🌱
*A culture of continuous improvement — fresh, collaborative, and full of learning opportunities with people always willing to support you.
*KaizenHub, a program designed to boost your talents through feedback, mentoring, and coaching with Sofka U. It’ll be both a challenge and a game! 🧠
*Programs like Happy Kaizen and WeSofka that take care of your physical and emotional well-being.

What Are We Looking For?

A Business Analyst with solid experience in the health insurance sector. This role is key to bridging business needs with technology delivery — ensuring alignment, clarity, and value creation across projects.

Your mission will be to act as the connection point between business stakeholders and technical teams, translating requirements into meaningful, high-impact deliverables. You’ll analyze and document processes, user stories and functional requirements, while collaborating closely with Agile teams to drive efficiency and continuous improvement.

Responsibilities

• Act as liaison between business stakeholders and technical teams, ensuring requirements are accurately captured and translated into deliverables.
• Analyze and document processes, user stories, and functional requirements to support business objectives.
• Support testing activities, including test case review, execution, and defect tracking.
• Prepare and maintain project status reports using Microsoft Project and other reporting tools.
• Collaborate in Agile ceremonies (planning, refinement, reviews, retrospectives) within a Scrum Team.
• Design process flows, wireframes, and mockups using appropriate tools to communicate requirements and proposed solutions.
• Contribute to continuous improvement of processes, ensuring alignment with best practices in service analysis and project delivery.

Requirements

• At least 4 years of experience as a Service or Business Analyst.
• Strong knowledge of Agile methodologies.
• Understanding of business processes and testing support.
• Proficiency with Microsoft Project for project progress reporting.
• Familiarity with mockup and flowcharting tools (e.g., Figma, Balsamiq, Lucidchart, Visio).
• Bilingual (Spanish–English) communication skills.
• Knowledge of Azure DevOps.

Conditions

• Permanent contract — we want long-term relationships and for you to be part of our family for years to come! 💚
• Looking for professional growth? At Sofka, we offer a complete learning ecosystem with multiple tools to help you close skill gaps and boost your career. You decide how you want to grow! 🌟