Customer Experience Specialist (all genders) at AI Audit-Tech Startup

You’re passionate about creating seamless experiences for auditors and audit assistants? Let’s talk.

We are dnl – an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.

We’re looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients.

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day.

Key Responsibilities

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
• Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
• Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
• Communicate with users in a clear, structured, and proactive way.
• Document solutions, write handbook articles, and contribute to release notes.
• Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
• Help scale workflows and knowledge bases as our customer base grows.

What You Bring

• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
• Strong technical affinity and curiosity for how complex software works.
• Excellent communication skills in German and English (C1+).
• A structured, hands-on approach to solving problems.
• Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.
• Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.

What We Offer

• 30 vacation days per year

Competitive compensation package

• Ownership from day one, flat hierarchies, short decision paths

Flexible working hours

• A collaborative, international, ambitious, and supportive team
• 🎉 Strong team culture with regular offsites, events, and open feedback

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.