Senior Lead Software Engineer - Reliability engineering & SRE

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

As a Senior Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Banking - Payments Technology, you play a crucial role in an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. This hands-on technical leadership position emphasizes engineering excellence, automation, and innovation. You will lead a global team of engineers, working closely with development, infrastructure, and business partners to deliver resilient, observable, and high-performing systems.

Job Responsibilities

• Architect and implement solutions for high availability, fault tolerance, and performance of critical applications across various technologies
• Lead technical reviews and drive automation for monitoring, alerting, and operational workflows
• Design and advance observability frameworks to improve application health insights and incident response
• Mentor and coach engineers on reliability and operational excellence
• Collaborate with development, DevOps, and business partners to align reliability initiatives with strategic goals
• Engineer robust release validation and production readiness processes for seamless deployments
• Own rapid production incident response and root cause analysis, driving permanent engineering solutions
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software  Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Extensive experience in application development, reliability engineering or SRE, including substantial years in technical leadership roles
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced software engineering expertise (Java, Python, or similar), with a proven track record of building reliable, scalable systems
• Ability to tackle design and functionality problems independently with little to no oversight
• Practical cloud native experience
• Deep knowledge of observability, monitoring, and logging platforms (Grafana, Prometheus, Splunk, Datadog, AppDynamics, ELK, etc.)
• Hands-on experience with automation, scripting, and infrastructure-as-code (Python, Java, Shell, Ansible, etc.)
• Strong understanding of incident management, root cause analysis, and reliability frameworks
• Experience leading distributed engineering teams in a high-availability environment and in stakeholder management.