Contract Administrator

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.

We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

We’re looking for an experienced and proactive Contract Administrator to support the delivery of a large-scale retail cleaning contract within our operations team.

You’ll play a key part in ensuring that all administrative, financial, and compliance processes run smoothly supporting the Account director, site teams, and client stakeholders to deliver a high-quality service across multiple retail sites.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment, with strong organisational skills and a keen eye for detail.

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Key Responsibilities:

Contract & Operational Administration

• Maintain up-to-date records for all retail sites including contact details, audits, compliance, and performance data.
• Support contract mobilisation, site changes, and service transitions, ensuring all documentation is accurate and complete.
• Prepare weekly and monthly operational reports, KPI dashboards, and audit summaries.
• Schedule meetings, prepare agendas, and record actions for internal and client reviews.
• Own attendance reporting to the client and senior leadership team.
• Preparing reports for Account Support Manager to aid service improvement and streamlining.

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• Finance & Payroll Support
• Assist in processing weekly timesheets and input payroll data accurately for cleaning teams.---
• People & Compliance Administration
• Support recruitment, onboarding, and induction administration for cleaning operatives.
• Track uniform and equipment orders and ensure records are kept up to date.
• Maintain compliance records for Health & Safety, COSHH, and training requirements.

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Systems & Reporting

• Use company systems (e.g. Velocity) to record data and produce operational reports.
• Monitor KPIs and SLAs, supporting the Account Director in identifying areas for improvement.
• Compile data for client reports, audits, and performance reviews.

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Skills & Experience Required

Essential

• Proven administrative experience within facilities management, commercial cleaning, or contract services.
• Excellent organisational and communication skills.
• Strong attention to detail and accuracy in data management.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience working in a fast-paced, multi-site operational environment.

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Personal Attributes

• Professional and approachable with a customer-first mindset.
• Able to prioritise tasks and work to tight deadlines.
• Flexible, proactive, and confident working both independently and in a team.
• Strong sense of integrity, confidentiality, and accountability.

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Working Hours: 37.5

· Monday to Friday, typically 9:0 am – 5:30 pm with occasional travel required (with flexibility during busy periods).

Location:  Shoreditch, London

• 3 days in the office, 2 day hybrid