Technical Account Manager

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few). 

We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia. 

About Your Role

We are looking for a passionate and enthusiastic Technical Account Manager / Account Manager who is looking for the next step in their sales career. This fast-paced, dynamic role services our established portfolio of customers within the Water, Water Treatment and Wastewater industries with a focus on growth in targeted segments. The successful applicant will be trained in all aspects of our products and will quickly gain technical expertise in various aspects of water treatment including boilers, cooling towers, membrane cleaning and coagulation to suit the competitive and innovative nature of the market.

Offering flexible working conditions and either hybrid or remote working, your base will cover the Christchurch, Canterbury, Queenstown, Central Otago and Southland regions

This technical sales and account management role will allow you to utilise your expertise in nurturing existing relationships with the customers within the water, chemical, food and beverage or associated industries, while also hunting new business opportunities to grow your portfolio. You will have the opportunity to work alongside a strong leader as a mentor, within a supportive and collaborative work environment.

Key Responsibilities

• Provide responsive account management and outstanding customer partnership
• Identify and deliver new business growth within your industry segment across Watercare equipment, chemical sales and training and support packages
• Become a strong technical resource, utilising expert knowledge to answer customer's technical queries and solve their challenges
• Work closely with Product Managers to assist you in identifying, contacting and developing new customers, selling new products and increasing market share
• Prepare and execute customer action plans to improve profitability and customer satisfaction
• Capture market intelligence and competitor information
• Prepare customer pricing letters and support tender process
• Prepare monthly reporting and insights
• Actively develop your technical expertise
• Undertake customer visits and travel across your region with approx. 1 to 1.5 weeks per month required for travel away from home, depending on location.

Who are we looking for?

You are dynamic and responsive in your approach to working with your customers. You are comfortable dealing with ambiguity, thrive on challenge and, as a true salesperson, love the thrill of the win. Attitude is everything in this position, if you bring us your can-do attitude, we will equip you for success.

• A strong background in B2B technical product sales (ideally 5+ years) allowing you develop your technical water treatment processes and products expertise
• Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights to the product/technical management group
• Excellent communication skills with the ability to build longstanding relationships, negotiate and influence
• Strong PC skills with the ability to pick up new software
• Knowledge of municipal water chemistry, industrial water, wastewater processes and chemical product application would be highly regarded
• A tertiary qualification in a chemistry/ engineering or a water industry qualification would be advantageous

This is your opportunity to add value and take full ownership of a portfolio within a business that will drive you to grow both personally and professionally in a supportive, flexible environment.

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.