Customer Support Specialist
SharpContra.com
58k - 63k USD/year
Office
Minneapolis, MN, United States
Full Time
Company Description
About Us
At Swift 7 Consultants, we are a results-driven management consulting firm based in Minneapolis, MN, dedicated to helping organizations achieve operational excellence and sustainable growth. Our team of professionals provides strategic insight, innovative problem-solving, and hands-on execution that drives measurable success. We believe in empowering our people to grow alongside our clients, fostering a culture of leadership, collaboration, and continuous learning.
Job Description
Job Description
We are seeking a Customer Support Specialist to join our growing team in Minneapolis. This role plays a key part in ensuring client satisfaction by providing professional, attentive, and solution-oriented support. The ideal candidate will thrive in a dynamic environment, maintain high attention to detail, and deliver consistent excellence in every client interaction.
Responsibilities
- Provide outstanding customer assistance through phone and email communication.
- Resolve client inquiries efficiently while maintaining a positive and professional tone.
- Collaborate with internal teams to address customer needs and ensure timely solutions.
- Maintain accurate records of customer interactions and follow up to ensure satisfaction.
- Identify opportunities to enhance client experience and streamline support processes.
Qualifications
Qualifications
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks while maintaining accuracy and professionalism.
- Detail-oriented and proactive approach to resolving challenges.
- Commitment to providing exceptional customer service.
- Proficiency with basic computer and office applications.
Additional Information
Benefits
- Competitive annual salary ($58,000 – $63,000).
- Professional growth and career development opportunities.
- Supportive, collaborative, and professional work environment.
- Comprehensive training and continuous learning programs.
- Full-time position with long-term potential.