Technical Support Engineer

At Midas, we tackle real-world engineering challenges to reshape the future of finance. Our mission is to build the fastest and most reliable products, delivering a seamless experience that empowers everyone to manage their money effortlessly.
More than 3.5 million users use our product.
Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.

What You’Ll Do

• Plan, test, and coordinate go-live processes for version upgrades of vendor products used in BIST order transmission
• Handle incident management: perform log analysis, identify root causes (RCA), communicate with vendors, and track bug fixes/requests
• Create and execute UAT scenarios for new product/instrument launches; provide business and technical support to back office and analyst teams
• Conduct database checks, monitor performance (index/lock/IO), and follow up on batch/job workflows
• Continuously improve monitoring and alerting processes (availability, latency, throughput) through dashboards and alerts
• Document processes and configurations

What We’Re Looking For

• Knowledge of capital markets, order types, session flows, VIOP/equity market dynamics; familiarity with BISTECH/FIX or similar protocols
• Proficiency in SQL (preferably MSSQL) and understanding of basic performance and monitoring concepts
• Experience with log analysis, service/agent management, and basic networking on Linux/Windows systems
• Familiarity with monitoring tools (Grafana/Prometheus, ELK/OpenSearch, Zabbix, etc.)
• Strong communication skills, ability to solve problems under pressure, manage vendors and internal stakeholders, and use technical English effectively
• Experience with FIX protocol, drop copy, or market data systems
• Exposure to OMS/Backoffice integrations, CI/CD pipelines, and version control (Git, Jira)
• Knowledge of regulatory/operational processes (CMB procedures, Takasbank, MKK)
• Experience with Tradesoft, GTP, or XFront systems

Why Join Us?
Play to Win, Build with the BestCollaborate with the brightest minds, who challenge you to grow every day.
Dare to DisruptBecome an outlier and turn bold ideas into groundbreaking realities.
You will be fully equipped for success:
Great compensation for great talent.Holistic support for health, well being and nutrition.Tools to Thrive – everything you need to perform at your best.
Curious about our tech stack?Explore it here: https://stackshare.io/getmidas/midas-engineeringCheck out our blog for engineering challenges: https://engineering.getmidas.com/Follow Midas engineering X account: https://x.com/midas_eng
Be an Outlier, Build the Future of Money!